As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.
The Product & Veterinary Support Representative role is instrumental in delivering gold standard customer support and product stewardship. As part of the Elanco Animal Health, US Customer Experience Team you will have the opportunity to leverage veterinary expertise and clinical experience to build and maintain relationships with Elanco’s diverse customer base.
Functions, Duties, Tasks:
The purpose of the position is to serve as an ambassador of Elanco by providing technical and product support for our customers through investigating and documenting information related to potential Adverse Drug Events and/or Product Quality Complaints and analyzing and implementing appropriate customer centric solutions within established Elanco guidelines. Additional product support projects and initiatives will also be involved, including development of and effective delivery of training materials.
Prioritize availability via telephone to Elanco customers including veterinarians, clinic staff members, consumers, etc.
Maintain a high level of technical proficiency related to Elanco products and associated disease states along with knowledge of common medical conditions of major animal species, including current medical procedures and treatments, through methods including, but not limited to, clinical practice experience, self-study, and continuing education.
Ability to identify customer needs and implement support decisions that align with business objectives through interpretation of departmental policies.
Demonstrate satisfactory knowledge of the regulatory, quality, and compliance requirements associated with daily execution of the role.
Understand the importance of and adhere to deadlines related to all aspects of product support from the regulatory, quality, and customer service aspects of adverse event and/or product complaint investigations.
Collaborate effectively with internal and external customers and promote a positive work environment and engaging culture that is aligned with company objectives.
Minimum Qualification (education, experience and/or training, required certifications):
Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U.S states is required
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status