Customer Services Technical Specialist - Part-time
IDEXX Water is a global provider of water testing solutions that deliver easy, rapid, accurate and cost-effective information on water quality to laboratories and public utilities around the world. IDEXX Water is the global leader in water microbiology, providing tests that ensure the safety of drinking water and other water supplies for over two billion people in 100 countries around the world. The IDEXX portfolio includes products that identify the presence of E. coli, and coliforms, enterococci, and opportunistic pathogens such as Legionella pneumophila, Pseudomonas aeruginosa, Cryptosporidium and Giardia. As a Water Technical Services Specialist, we are looking for a competent and organised individual to provide technical support for products and instruments to our water customers in Europe, Middle East, and Africa (EMEA). We are looking for someone with a background in microbiology or chemistry and has preferably worked in a laboratory with some customer service experience. This role is part time (17-20 hrs per week), 1 year contract based in our Newmarket office. In this role, you will: Provide technical support to both internal and external customers both by e-mail and phone Take queries such as complex technical issues, instrument faults and regulatory questions Work on issues in a timely manner with an empathetic approach through to closure Communicating technical information to customers in a clear and concise manner Always provide the highest level of customer service What you need to succeed: You will be organised with good attention to detail Excellent vocabulary in written and spoken English You will be able to pick up and retain scientific information Experience using Salesforce and SAP beneficial Higher education in life science or experience with microbiology or chemistry You will have customer facing experience in customer service, technical support or sales experience Laboratory experience preferred but not essential We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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