Inside Sales Representative - Parkville, MO (On site)

Area of accountability: Customer Focus

• Generate new and repeat sales by providing product and technical information to veterinary practice associates

• Track and report activity via Customer Relationship Management database, regular reports and territory records

• Implement Virbac selling skills and techniques that lead to sales and stronger relationships

• Demonstrates a customer-centric approach with the ability to build rapport while utilizing excellent verbal and written communication skills with customers to convey information effectively.

• Escalates issues and concerns to the appropriate level or department within the organisation when needed.

• Answer questions and provide expert knowledge about the brands and products to effectively guide and support customers with their orders and sales.

• Provides varying degrees of support based on the customer interaction and their needs, additionally based on the source of the customer for example Pet Nutrition Specialist, Companion Animal A&B accounts, Companion Animal C&D Accounts, and Companion Animal Whitespace accounts.

• Deliver great customer service and information sharing through virtual lunch and learn sessions with customers throughout the assigned territory.

Area of accountability: Drives Performance & Results

• The ability to close sales through deepening customer relations and product utilization, lead generation, or CRM identification.

• Use database and customer knowledge to segment customers and build focus on high potential veterinary practices.

• Communicate with outside Territory Managers any opportunities that will help build relationships and business with all of our animal health partners.

• The ability to analyze issues, identify root causes, and develop creative solutions is vital for resolving customer problems.

• Managing multiple customer accounts, prioritizing tasks, and meeting deadlines are important for efficiency.

• Grow assigned territory revenue to achieve high performance sales targets by prospecting new and existing accounts for opportunities to sell products to drive growth.

• Demonstrates enthusiasm around achieving results and consistently reaches outcomes.

• Monitors customer usage, satisfaction, and retention metrics to assess the effectiveness of customer success efforts through data available in SalesForce.

• Identifies and manages leads and at-risk customers within an assigned region while taking proactive steps to engage, address concerns, and prevent customer churn.

Area of accountability: Collaborates with Others

• Consistently reviews customer accounts and transactions within assigned region while resolving issues and working with cross functional partners like Marketing, Pet Nutrition Sales, or Distribution.

• Work proactively with internal departments such as marketing, finance, and warehouses to ensure alignment and success.

• Collaborates with a sales team to create better methods to address customer complaints and manage lead generation to successful order.

• Has a positive attitude that helps to improve the motivation of other team members and of the team as a whole.

• Proactively shares best practice, ideas and insights with colleagues, wherever they are based.

• Supports decisions outside the team environment and speaks favourably about the contribution of others.

Education & Experience:

• Previous 3+ years experience in customer services or sales, telemarketing, or a similar customer-facing role is preferred.

• Excellent customer focused communication skills.

• Experience as a veterinary technician is highly preferred.

• Experience in leveraging CRM and data analytics for identifying potential customers and product needs.

• Excellent organizational and time management skills with ability to work in a fast-paced environment.

• Demonstrate the ability to coordinate a high level of activity under a variety of conditions and constraints with a high degree of accuracy.

• Strong Google Suite skills, utilizing sheets and docs, experience with SalesForce a plus.

• Ability to problem solve with customers about products in a non-technical format.

• Strong interpersonal and networking skills.

• Team player comradery mindset.

• Confident and compassionate about helping others in need.

• Experience in the animal health industry is a plus.

• Be able to work on site in Parkville MO