Veterinary Surgical Product Manager - Remote

WORK HOURS: 40 hours per week (Exempt)

LOCATION: Remote – 25% Domestic Travel Required

GENERAL JOB DESCRIPTION

The Veterinary Surgical Product Manager is responsible for leading KVP’s surgical product category. This role combines technical product knowledge, clinical expertise, and commercial acumen to drive product success across its lifecycle — from market strategy and distributor partnerships to client service and post-sale support.

The incumbent will serve as the subject matter expert for all surgical product lines, strengthening relationships with key distributors and large-volume clients, while providing data-driven insights to guide sales strategy and product development.

This role will spend approximately 50–75% of their time managing client services — including product complaints, damaged goods, and liability claims — and will act as the bridge between the customer, sales, operations, and compliance teams to ensure customer satisfaction and regulatory adherence.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead strategic planning and management of KVP’s surgical product portfolio.
• Develop and execute product roadmaps and go-to-market strategies to achieve revenue and profitability goals.
• Serve as the primary liaison for distributor partners and high-volume customers, ensuring a positive and informed relationship.
• Handle escalated client service issues such as product complaints, damaged goods, or liability concerns, ensuring timely resolution.
• Collaborate with internal teams on product compliance, regulatory updates, and quality control matters.
• Analyze product performance, sales data, and market trends; prepare reports and presentations for leadership and the sales team.
• Support training initiatives for internal staff and distributor partners on surgical product knowledge and best practices.
• Partner with marketing to develop educational and promotional materials tailored to veterinary surgical settings.
• Identify and pursue new product opportunities within the surgical product category.
• Monitor competitive activity and market developments to inform strategy and maintain leadership in the category.
• Maintain travel readiness for customer visits, trade shows, and key distributor meetings (approximately 25%).

MINOR DUTIES AND RESPONSIBILITIES

• Support the sales and marketing team with clinical insights for campaigns and presentations.
• Collaborate with Quality and Regulatory Affairs to ensure adherence to applicable product standards and veterinary industry guidelines.
• Participate in industry events, trade shows, and educational seminars to represent KVP.
• Other duties as assigned.

QUALIFICATIONS FOR THE JOB

• Bachelor’s degree in animal science, veterinary technology, biology, or related field.
• Minimum of 5 years of experience in animal health, preferably in a clinical or surgical environment (e.g., veterinary technician or surgical assistant).
• Proven success in product management, distributor relations, or technical sales within the animal health or medical device industry.
• Strong analytical and problem-solving skills with the ability to interpret data and translate insights into actionable strategies.
• Experience managing client complaints and product liability claims preferred.
• Regulatory or product compliance experience is a plus.
• Excellent communication and presentation skills.
• Ability to work independently in a remote environment while managing multiple priorities.
• Proficient in Microsoft Office and data visualization tools; Salesforce or HubSpot experience preferred.
• Valid driver’s license and current travel documentation required.

KEY COMPETENCIES

• Veterinary clinical and surgical knowledge
• Customer relationship management
• Data analysis and presentation
• Problem-solving and conflict resolution
• Product lifecycle management
• Distributor and client partnership development
• Professional communication
• Regulatory and compliance awareness

PHYSICAL DEMANDS

This role involves a mix of sedentary and active functions. The employee may sit comfortably to perform most work, with occasional standing, walking, or movement required for customer visits, trade shows, or product evaluations. Must be able to lift up to 40 pounds occasionally. Regular use of standard office and communication equipment. Travel required up to 25% domestically.