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Last Updated: 2/18/21

Job Description

Zoetis Reference Laboratories (ZRL) is currently seeking a full time Quality Specialist to assist the global Quality Team in oversight of quality in all areas of the clinical laboratories in the ZRL network (multiple locations). ZRL is a new and rapidly growing division of Zoetis Global Diagnostics and currently includes legacy Phoenix, ZN, and Ethos laboratories.
The primary responsibility of the Quality Specialist is to support development, implementation, and upkeep of ZRL’s quality program, which includes all standardized technical laboratory protocols, training and competency standards and protocols, a comprehensive data and document management system, all criteria and protocols that ensure acceptable performance of analyzers and technical procedures, management and correction/prevention of adverse events, and continuous improvement initiatives.
The successful candidate will have strong organizational and teamwork skills, a keen eye for detail, and a passion for ensuring quality results. This is a values-driven organization where service is priority.

• Assists in developing, implementing, and maintaining clinical laboratory QA plans, policies, and procedures (SOPs) in accordance with ZRL quality assurance guidelines.
• Supports data collection and analyses as pertains to analyzer installation and validation, routine analyzer performance, proficiency testing, and internal quality-related studies.
• Continuously monitors policies and procedures to ensure the clinical laboratory meets ZRL quality standards.
• Supports the development and oversight of laboratory-based metrics to measure efficacy of the quality system and provide visibility for management oversight; ensures quality system robustness through internal audits/investigations, evaluations, process implementation, and continuous improvement opportunities.
• Supports oversight of the total life cycle of controlled documents from creation through approval and review in the document management system; collaborates with key stakeholders in meeting document management deadlines set by the ZRL Quality Team.
• With other members of the Quality Team, reviews and documents nonconforming events, conducts investigations, performs root cause analyses, develops corrective and preventive actions, and accurately documents effectiveness of the corrective action and/or preventative action.
• Assists with project management for assignments, such as gap analysis, risk management, document control, audits, inspections, process creation and improvement as needed; opportunity for travel likely.
• Collaborates with the ZRL Clinical and Operations teams to develop minimum standards of training and competency for all ZRL technical staff.
• Assists the ZRL Operations team in evaluating employee training and competency; collaborates with ZRL Operations for implementation and oversight of corrective and/or remedial training for technical staff.

• Bachelor’s degree (B.S. in chemistry or biology desired), although exceptions may be made for special circumstances
• Additional training or certification in laboratory quality assurance, quality management systems, lean six sigma highly desired

• Proficient in Microsoft Office Suite (Word, PowerPoint, and Excel)
• Proficient in laboratory statistical programs (e.g., EP Evaluator) desired
• Minimum 3 years diagnostic laboratory experience with focused experience in quality assurance, experience in a regulated laboratory environment and/or veterinary experience preferred
• Commitment to ensuring high quality service and results
• Good interpersonal skills; should have proven skills as an effective team player
• Ability to work independently, including setting and meeting reasonable deadlines, but also able to recognize when additional support or resources are needed
• Professional presence
• Good verbal and written communication skills with strong analytic and problem-solving abilities
• Strong technical writing skills
• Excellent organizational skills and attention to detail

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.