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Sr. SAP Program / Project Manager


Last Updated: 10/19/21

Job Description

*Open to remote candidates; Eastern Time Zone preferred*

Position Summary:

The Zoetis ERP Delivery group is a newly formed team within Zoetis Tech & Digital (ZTD). The ERP Delivery organization is a key building block for a new ZTD Operating Model covering Zoetis’ ERP platforms, with the goal to differentiate “Build/Deliver” from “Run/Operate”. Its charter is to design, establish, develop, and scale-up processes and capabilities to deliver on strategic ERP initiatives.

The Senior SAP Program / Project Manager will follow a best practice framework for the planning, program execution governance, status reporting for all approved projects cutting across the platforms like SAP, Salesforce, etc. The Senior SAP PM conducts all activities and follows the process that is in accordance with company policies & SOPs, Zoetis values, FDA & global regulatory guidelines (including cGxP and SOX Compliance).


  • Manage a program / project or multiple projects that have configuration, development, security, data migration, integration development and training in a closely integrated environment spanning across multiple platforms like SAP, Salesforce, and other systems
  • Manage project stakeholders, business, internal IT team, and implementation partners, resources, budget, forecast, actuals, etc.
  • Manage M&A programs integrating into existing systems and platforms
  • Manage multiple projects at the same time within the portfolio
  • Follow best practice framework to capture and document project charter, business requirements, project plans, staffing plans, and project cost estimation tools
  • Ensure master data planning follows best practices across the technical landscape
  • Ensure all SAP project goals are accomplished per specifications and business objectives
  • Project startup from a project management best practice perspective
  • Maintain project overall status metrics
  • Maintain project financial status by engaging the manager and vendors
  • Ensure projects remain consistently managed, with meaningful status reporting and escalation
  • Gather and analyze metrics to provide visibility of project health and progress
  • Follow governance processes for project approval and startup
  • Hold project status meetings to document progress and identify issues and next steps
  • Deploy global IT processes, develop, and maintain organizational quality indicators, and monitor stakeholder satisfaction
  • Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs
  • Work with business counterparts to ensure audit, SOX, and other compliance requirements
  • Identify and initiate process improvements (continuous improvement)

Key Deliverables:

  • Update project SharePoint sites with status, project timelines, risks, issues and communications
  • Update overall project status list
  • Ensure project financials are tracked on periodic (monthly) basis to keep up with the forecasts and actuals
  • Best practice project fundamental documents in coordination with compliance


  • Bachelor’s degree or higher in IT, System Administration, Business Management, or related field
  • PMP preferred


  • 8+ years of experience with Project Management applied to ERP deployment
  • Experience with multiple full life cycle implementations
  • Understanding of Finance, Logistics, Manufacturing, and Commercial concepts and end to end processes
  • Demonstrated ability to work across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment
  • Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment, and in a team-oriented, collaborative environment
  • Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
  • Demonstrated ability to interact comfortably with all levels of management
  • Experience in life sciences / pharmaceuticals industry preferred
  • Experience in handling change management in larger programs
  • Experience in managing SAP and S/4 HANA projects is preferable
  • Strong working knowledge on Waterfall software development lifecycle
  • Awareness on validation methodology that is used in the life sciences industry
  • Able to navigate and resolve ambiguities in a complex project environment

Technical/Functional Competencies:

  • Understanding of SAP Modules
  • Understanding of customer facing applications like Salesforce, Hybris, etc.
  • Master Data Management
  • Business Process Analysis, Design & Improvement
  • Systems Architecture
  • Project management and systems integration
  • Software development life cycle methodology expertise

Knowledge, Skills, Abilities:

  • Understand the business and the mission-critical technical and functional skills needed to do the job, enabling the organization to deliver appropriate solutions with an eye on the bottom line
  • Make complex decisions and achieve solutions in a fast-moving environment based on personal wisdom, experience and multiple problem-solving tools and techniques
  • Self-starter who is creative, a visionary, can manage innovation, and fearlessly and fairly tackle challenges
  • Excellent interpersonal and leadership skills, with ability to work in a matrix organization, managing multiple stakeholders that includes Business Units, Regional, Functional Leaders and their teams
  • Highly developed communication and inter-personal skills with the ability to influence and persuade through personal credibility, integrity and professionalism
  • Collaborative consensus builder who can take a strong stand when necessary while being open to thoughtful counsel and advice, and flexible enough to change their mind
  • Write and present effectively, adjusting to fit the audience and the message
  • Hold self and others accountable for practicing firm values and delivering to business needs
  • Excellent written, verbal, and presentation skills
  • Fluency in English (written and spoken) is a must
  • Customer focus
  • Strategic thinking and analytical skills
  • Timely decision making and problem-solving skills

Travel Requirements: 0-10%

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details

Parsippany, New Jersey, United States
Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.