Manager, Operations Training

Description

The purpose of this role is to perform a leading role in the development, implementation, support, and continuous improvement of an effective and regulatory compliant Training Program for all areas in operations (Manufacturing, Quality, Packaging, Supply Chain, Engineering, and Maintenance). This role will act as a business partner to Operations including partnering with management and Key Training Optimizers in the functional areas providing support / assistance and advice on training program identification, development, and implementation. This role works closely with other teams within BPE and HR to continuously identify and implement opportunities for process improvement and training improvements as well as ensures consistent application and implementation of identified controls such as auditing and monitoring for compliance. This role will need to conduct on-going Needs Analysis to continuously evaluate areas for training and priorities to guide implementation efforts and also provide consultative leadership to members of management and staff with respect to training plans and execution and organizational implication.As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim´s high regard for our employees.

Duties & Responsibilities

• Collaborates with management and departments to identify training needs (needs Analysis) related to regulation, existing gaps, projected process changes, and emergent projects.
• Assesses and maintains training solutions to meet these needs under an Operations Training strategy to achieve desired level of capability and compliance throughout the Operations organization.
• Establishes and manages a complex network of key stakeholder relationships with business leaders to influence and drive strategic training initiatives that support/accelerate business goals and ensure regulatory compliance. This requires the ability to analyze gaps, identify risk, create training strategy, develop curricula, and plan and execute implementation with stakeholder support and continuous improvement utilizing project management skills.
• Leads key training optimizers in the identification, development, and implementation of training optimization efforts, including Functional Training Program development and implementation.
• Supports training course work and modules.
• Aligns with departmental needs by informing, consulting, and asking for feedback from stakeholders, (e.g., Functional Area Leaders, including: Production, Quality, Safety, Regulatory Compliance, and Document Control).
• Collaborates with functional area management and AD Operations Training to ensure alignment with functional area and site strategic initiatives.
• Acts as Learning & Development SME and partners with Operations´ leaders to create, develop, and refine the technical training materials (Modules, Standard Operating Procedures (SOP), and Work Instructions.)
• Leads the development of audit ready and compliant Departmental technical training programs.

Through a Matrix reporting relationship - Manages, coaches, and leads Key Training Optimizers (15 - 30) by:

• Setting goals and expectations.
• Coaching Key Training Optimizers in daily interactions.
• Collaborating with the direct supervisor to ensure conditions (time, equipment, etc...) necessary for employee performance are met and barriers to performance are removed.
• Giving feedback on core job/MAG performance /development suggestions to enhance & improve employee skill and knowledge development.
• Recognizing & rewarding to build engagement and reinforce behavior.
• Coaching Operations Leaders in Training and developing Key Training Optimizers.
• Identifying, with the assistance of department leaders, key personnel to act as subject experts and as Key Training Optimizers.
• Interviewing candidates with direct supervisor to ensure positions are filled timely and with the best qualified candidates.
• Leading, training, and coaching the Key Training Optimizers in the identification, development, and implementation of training optimization efforts, including Functional Training Program development and implementation.

Leads and Executes Functional Training Courses by:

• Leading and acting as a Subject Mater Expert with Key Training Optimizers in the development and deployment of training materials and qualification modules.
• Delivering & facilitating key training courses for Operation´s areas of responsibility.
• Coaching Key Training Optimizers on course development and facilitation skills through development, deployment, and execution.

Requirements

• B.S./B.A. in Education, Organizational Development, Organizational Leadership, Human Resources, Business, or a discipline closely related to adult learning and development or the pharmaceutical industry is required with 8-10 years´ experience.
• Master´s degree preferred.
• 3+ Years´ Experience in Leading Projects in a Manufacturing Environment.
• Training-related experience required.
• Experience in analysis, design, development, implementation, and evaluation of structured on the job training programs.
• Demonstrated passion for workforce development including establishment of training programs and curricula.
• Experience in Manufacturing, Supply Chain, or Quality required.
• Demonstrated knowledge of cGMPs and regulatory training requirements.
• Strong project management and execution capabilities required.
• Demonstrated ability to work systematically and analytically in a problem-solving and process-oriented environment.
• Demonstrated Teamwork & Collaboration, Communication, and Innovation.
• Ability to demonstrate and leverage strong business partnering and influencing skills.
• Demonstrated effective communication (written and oral), presentation, and facilitation skills required.
• Experience in research or manufacturing of biologicals highly preferred.

Physical Demands / Surroundings:

• Must be willing to travel between sites as needed to meet business expectations.
• Lifting, pushing, and pulling and/or carrying <25 pounds occasionally.
• Constant periods sitting or standing.
• Frequent standing, walking, or climbing stairs.
• Crouching/squatting, bending/stooping, twisting, above the shoulder or low-level work, fine finger dexterity/ including grasping required occasionally.
• Writing and typing constantly.
• Occasional periods of use of Personal Protective Equipment. May require occasional work in low or high temperatures.
• Visual / Hearing Demands: Color vision required. May require extended hours at a computer screen. Must be able to read electronic documents of all types. Hearing acuity required.

Mental Demands:

• Position requires the ability to handle multiple projects simultaneously. May require occasional fast-paced periods to meet deadlines or handle emergencies. Also requires close concentration, the ability to quickly analyze data and good decision-making capabilities. Ability to work independently, in a team atmosphere and with employees at all levels.

Visual / Hearing Demands:

• Color vision required.
• May require extended hours at a computer screen.
• Must be able to read electronic documents of all types.
• Hearing acuity required.

Attendance / Schedule:

• Flexible schedule to accommodate workload. May require off-shift work hours as job demands. 10% Travel.

Desired Skills, Experience and Abilities