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Sr. Associate Director, Patient & Community Clinical Educators Operations

Boehringer Ingelheim

Last Updated: 4/15/24

Job Description


As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Sr. Associate Director, Operations is responsible for leading and coordinating all operational duties across all therapeutic areas where Patient & Community Clinical Educators provide support.

Duties & Responsibilities

  • Captures past learnings to identify best practices to ensure successful launches for core and expanded indications of products.
  • Works with relevant internal stakeholders to develop appropriate project management tools, relevant tracking methodologies, and schedules as well as coordinates activities to ensure successful launches of assigned therapeutic areas.
  • Builds, coordinates and maintains Patient & Community Clinical Educator calendar /launch timelines to effectively plan for success.
  • Captures all relevant external stakeholder meetings, corporate and BIPI stakeholder meetings, and US meetings to allow effective planning and prioritization.
  • Coordinates planning activities (Brand Plans, Launch Plans, Training, etc.) with BIPI and Corporate Calendars.
  • Oversees strategic meeting and events function aligned with business needs.
  • Ensures activities directly contribute to business objectives.
  • Works with cross-functional stakeholders and BU leadership to establish governance structure and process.
  • Supports Patient Excellence in the development of TA charter and operating principles as well as develop strategy for U.S. specific requirements.
  • Addresses tactical and operational issues in support of the BU, where appropriate.
  • Provides clear Patient Excellence perspective and leadership into communications.
  • Represents Patient Excellence perspective at stakeholder meetings and clearly communicates objectives and priorities.
  • Leads development and implementation of internal communications.
  • Represents BIPI with key external stakeholders.
  • Works with key functional stakeholders across BIPI/ Ridgefield and Corporate/Ingelheim to identify opportunities to improve work processes and communications.
  • Ensures integration and collaboration across all units, departments and key brands.
  • Utilizes cross functional business perspective and external input to identify, develop, and recommend opportunities to differentiate and build advantage.
  • Identifies opportunities and coordinates business process improvement.
  • Works with other members of the leadership team to build and establish a patient focused, customer centric culture where everyone is empowered to contribute and open dialogue results in optimal planning, execution, and performance.
  • Accountable for the continuous management and oversight of budget to target levels.
  • Ensures resources are allocated towards priority initiatives to drive brand success.
  • Develops and aligns marketplace scenarios (including tactics, trends, budgets) to meet business needs.
  • Leads and ensures ongoing monitoring of unit effectiveness.
  • Oversees database management, digital operations, management of technology infrastructure and capability solutions.
  • Reviews and manages data (trends, comparisons, etc.) to identify and support pull-through activities.
  • Provides frequent business updates to US Business Unit Leadership team and BI executive team, where appropriate.


  • Bachelor's degree required; MBA preferred.
  • Eight (8) years’ experience in pharmaceutical or related industry.
  • Previous experience in healthcare/healthcare education, clinical educator and HUB services program development and specialty products preferred.
  • Broad pharmaceutical industry knowledge (e.g., product development, commercialization, distribution, marketing, sales, contracting, business development, etc.)
  • Excellent judgment- understanding how, what and when to address cross functional partners and stakeholders with sensitive issues.
  • Solid understanding of current and future trends in US health care delivery.
  • Successful track record of project management; affinity for process improvement.
  • Persistent in getting to the right solution despite challenging circumstances.
  • Collaborative approach/ team player.
  • Entrepreneurial spirit/creative thinker able to thrive in uncertainty.
  • Strong communication, persuasion and facilitation skills.
  • Excellent problem-solving abilities.
  • Strong negotiation and conflict management skills.
  • Highly motivated to make an impact/contribute to building a new business.
  • Patient centric/customer focused.
  • Displays AAI behaviors: Agility, Accountability, and Intrapreneurship.

Eligibility Requirements:

  • Must be legally authorized to work in the United States without restriction.
  • Must be willing to take a drug test and post-offer physical (if required).
  • Must be 18 years of age or older.

Compensation Data

This position offers a base salary typically between $163,000 and $248,000.  The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements.  For an overview of our benefits please click here.

Company Details

Binger Strasse, Germany