Site Operations IT Analyst - Manufacturing

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Making animals’ lives better makes life better – join our team today!

Your Role: Site Ops IT Analyst - Manufacturing

The Site Ops IT Analyst team serves the Elanco manufacturing and research and development sites in the North American region. This role is based at the Fort Dodge Manufacturing facility providing IT support primarily for Fort Dodge with occasional support for other manufacturing, R&D and warehousing facilities within North America. The Site Ops team member in this role will closely support our OT (Operational Technology) customers in these locations and will need to be able to work across the IT/OT boundaries.

You will establish close relationships with key business customers to identify business needs and then deploy and support the appropriate information systems to meet those needs. For global applications, the Analyst will provide local support including day-to-day break-fix support, serve as a communications conduit to the global team, provide local validation, and manage deployment and ongoing releases to the site. For local applications – complete life-cycle ownership will be expected including development or vendor management for contracted or COTS solutions, validation, break-fix, and release management. The Analyst must develop deep technical experience with assigned technologies and applications.

What You Need to Succeed (Minimum Qualifications):

• BA/BS Degree (IT, Process Automation, Operational Technology, Engineering) or equivalent experience in lieu of degree

• 3 years' experience in Information Technology/Operational Technology Infrastructure Support

• In-depth knowledge of site business processes and how they interact with IT systems.

• Demonstrated ability to work effectively with individuals across organizational and cultural boundaries and at multiple levels in the organization.

• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

• Qualified candidates must be legally authorized to be employed in the United States. Elanco does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

What Will Give You a Competitive Edge (Preferred Qualifications):

• Previous Technology Integrator/Business Analyst experience

• Experience with Elanco established ITIL management tool (ServiceNow)

• Computer System Validation experience

• Understanding qualification processes/ adherence to those processes

• Strong understanding of manufacturing related computer systems and data.

• Ability to network with other sites and capture best practices.

• Knowledge of assigned business processes (lab, supply chain, quality, science, administration, etc.)

Your Responsibilities:

• Advise and influence business areas during requirements gathering to ensure decisions lead to a solution that represents business needs.

• Critically evaluate user requests and use technical and process knowledge to determine underlying true business needs.

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.

• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

• Develop requirements specifications according to standard templates, using natural language and implement solutions based on those requirements.

• Network with other IT or OT resources to stay aware of initiatives going on around the company, inform others of our own initiatives, share reusable solutions, and capture best practices.

• Author project deliverables including project charter, change proposal, and project plan and manage execution of projects to ensure adherence to budget, schedule, and scope. Provide ongoing communication on projects, issues, and major deliverables to management and staff.

• Knowledge of computer infrastructure – networking, security, wireless, etc. especially as applied at Elanco.

• Ability to deal with complex relational data and databases.

Other Information:

• 8-hour day shift M-F

• Minimum travel required.

• Some on call work may be needed to support our 24/7 operations.

• Position may require exposure to production & R&D areas.

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Multiple relocation packages

• Two week shut downs (mid-summer and year-end).

• Generous PTO policy

• Annual bonus offering

• Up to 6% 401K matching

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status