This job is archived
(Archived) Senior Medical Director, Zoetis Reference Laboratories
Job Description
Location: US Remote
The primary responsibility of the Senior Medical Director is to oversee the medical aspects of clinical operations, including the quality management system for Zoetis Reference Laboratories. S/he will also liaise with the operations, consultation, and customer service teams; be responsible for laboratory-related medical decisions; and support internal and external customer messaging as relates to medical content or when intended for an audience that includes medical professionals. S/he will report directly to the Global Dx CMO and be a part of the GDx Medical Leadership Team.
RESPONSIBILITES:
MEDICAL
- Oversee and support medical department heads and their teams including Clinical and Anatomic Pathology, Microbiology and Molecular Medicine Directors, as well as the Head of Quality.
- Maintain constant open-ended communication with the medical team and between the medical and operations, customer service, and consulting teams
- Educate the medical staff on new laboratory initiatives and significant changes in laboratory operations
- Support the consultation team in providing timely and relevant support to clinicians/customers as relates to:
- Inclusion of appropriate tests in clinical order sets and deletion of unnecessary tests
- Interpretation of unusual, unexpected, or esoteric laboratory test results
- Investigation of discrepant or unexpected results
- New laboratory initiatives and significant changes in laboratory clinical operations
- Oversee charting of laboratory test results in the laboratory information system to facilitate appropriate test ordering and results interpretation
- With the operations and client services teams, determine if lab test turnaround times are meeting the medical needs of the customers
LABORATORY OPERATIONS
- Provide technical direction and leadership to clinical laboratory staff either directly (when appropriate) or indirectly (through medical and technical subject matter experts)
- Serve as a liaison between the medical leadership and the operations, consultation, and customer service teams
- Be accessible to the laboratory staff to provide onsite, telephone, or electronic consultation as needed.
- Develop and maintain an effective working relationship with laboratory management. Assist them in setting goals, objectives, and policies and procedures. Advise in the acquisition of capital equipment.
- With the operations team, ensure the laboratory has sufficient qualified personnel with adequate documented training to meet workload demands
- With the operations team, ensure that managers and supervisors have sufficient experience, expertise, and support resources to lead their sections of the clinical laboratory
- Participate in the interview process for candidates for management and supervisory positions in the laboratory
- Promote a safe laboratory environment for personnel and other occupants
- Assist in growing pathology and laboratory business by developing new and maintaining existing clients
QUALITY
- Oversee design, development, implementation, and maintenance of a comprehensive Quality Management System
- Ensure that the laboratory monitors and evaluates the quality and appropriateness of services rendered within the context of the quality assurance program
- Assure quality of laboratory results by reviewing quality control, proficiency surveys, & patient data on a periodic and as-needed basis
- Review the quality assurance/quality management report on a regular and as-needed basis
- Ensure that non-conforming events/discrepant results are thoroughly investigated and that corrective and preventive actions are documented
- Periodically review patient results to determine that medically reliable data is being generated
- Review all new laboratory procedures and participate in the periodic review of procedures
- Establish a method evaluation protocol and review data prior to implementation of new methods and analyzers
UTILIZATION
- Promote appropriate test utilization by customers through communication with clinicians, customer services, consultants, marketing materials, and customer bulletins/announcements
- Advise on test menu decisions, e.g., discontinuing obsolete tests, evaluating requests for new tests, reviewing orders for esoteric tests, send-out testing facilities
- Advise on use of point-of-care methods in the laboratory
- Advise on and approve medical language and medical-related messaging in customer-facing materials
EDUCATION AND RESEARCH
- Support continuing education for the medical laboratory staff and participate in educational programs as appropriate
- Support medical laboratory scientist training programs and promote the laboratory as an optimal place of employment
- Oversee the laboratory's participation in clinical research studies
QUALIFICATIONS:
- DVM (or equivalent)
- Specialist certification (DACVP, DACVIM) strongly preferred
KNOWLEDGE AND EXPERIENCE:
- Minimum 5 years diagnostic laboratory experience with experience in quality assurance, medical oversight, operations, and customer service
- Experience in diagnostic laboratory leadership/management preferred
- Proficient in Microsoft Office Suite
- Commitment to ensuring high quality service and results
- Commitment to supporting veterinarians and veterinary medicine
- Good interpersonal skills; should have proven skills as an effective team player
- Ability to work independently, including setting and meeting reasonable deadlines, but also able to recognize when additional support or resources are needed
- Professional presence
- Excellent verbal and written communication skills
- Excellent organizational skills