Customer Service Data Entry Representative
Virbac Corporation
Job Description
Experiencing together a unique human adventure
Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.
Customer Service/Data Entry Representative
Individual will be responsible for the complete order process, coordination with other departments in handling sample orders Direct to Vets (DTV) providing accurate and excellent service.
Area of accountability no. 1: Main activities:
- Enter email orders from sales rep sent via COMENT to group email
- Send email reply confirming receipt or rejection of the order
- Allocate inventory and release the orders to the warehouses
- Expected results: Enter accepted orders, notify rep of receipt or rejection and release to warehouse
Area of accountability no. 2: Main activities:
-Review and validate Clinic / Vet account set up information
-Verify Vet license
- Expected results: Accounts set up accurately.
Area of accountability no. 3: Main activities:
-Maintain inventory in the sample warehouse, request additional as needed
- Expected results: Transactions processed timely and company procedures are followed.
Area of accountability no. 4: Main activities:
-Follow company procedure for notification of reported product defects or complaints.
- Expected results: Notifications are reported immediately according to current company procedure.
KNOW-HOW:
Excellent communication and interpersonal skills and the ability to establish comfortable, two-way communications. Demonstrate the ability to coordinate a high level of activity under a variety of conditions and constraints with a high degree of accuracy Ability to perform duties where judgment is required when communicating with sales representatives and co-workers. Above average Microsoft Office Excel and or Google Suite skills. Familiar working with spreadsheets and basic math skills.
Essential skills for the position:
Demonstrates Customer Focus - Identifies and anticipates the needs and expectations of customers in order to respond to them better Communicates Effectively - Communicates clearly, concisely and enthusiastically Analyze Problems and Situations - Calls on own experience and common sense to quickly identify the causes of problems and assess their implications and correlations to determine a solution Demonstrates Ability to Learn and Develop – Seeks new challenges in order to learn and develop
Educational level or equivalent experience:
High School Diploma or equivalent; some college is preferred.
Total number of years' experience required to fulfil the role:
1-3 years experience in customer service, Credit –A/R.
Career pre-requisites:
Prior experience in the following software applications Google Suites, Microsoft Office and an ERP system.
Challenges:
Contact with Virbac sales, marketing , industrial operations and accounting departments
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