(Archived) Field Service Specialist

POSITION SUMMARY

The primary responsibility for this position is to Manage the Inovo Process for a group of Zoetis customers. These customers will be located throughout the US. Their goal will be to sustain our ranking as the Best in Class Customer Service Program.

POSITION RESPONSIBILITIES

· Manage the Hatchery Inovo Process on behalf Zoetis in an assigned territory of 5-7 hatcheries

· Administer the Preventive Maintenance Program for 12-15 commercially placed devices

· Manage the Zoetis Operator Training Program for 25+ people (customer employees)

· Facilitate the vaccine and sanitation preparation program for all Zoetis Devices

· Assist with the execution of the Zoetis Process Evaluation Program

· Zoetis lead for all communication with hatchery management

· Principle for collecting and reporting all hatchery information within Zoetis CRM System

· Lead the Process Evaluation Program within the assigned territory

· Zoetis lead for all communication with hatchery management

Assist the Territory Managers with new hire training program

Key role in the mentoring, coaching and the development of Field Service Specialist

Assist the Territory Manager with the Inovo Process Audit Program.

Develop and implement Annual Hatchery Improvement Plans.

Proven skills in interpreting and communicate Hatchery Air Plating Program results.

Monitor, evaluate and interpret Egg Residue Breakout analysis with hatchery management.

Assist with all aspects of installation of new devices in customer facility

· Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period.

· Follow all safety/precautionary procedures.

· Regular communication with supervisor

EDUCATION AND EXPERIENCE

· Typically requires a Bachelors degree in poultry science or related field. Experience may be considered in lieu of educational requirement

· Normally requires greater than 5 years of related experience.

TECHNICAL SKILLS

· Bilingual (English/Spanish) preferred

· Proven Mechanical Aptitude

· Proficient organizational skills

· Self-motivator and self starter

· Strong critical thinking problem solving, judgment, and initiative

· Effective communication skills are necessary to interact directly with multiple levels of customer management

· Basic computer skills using Word / Excel / and Outlook

Proven skills in interpreting and communicate Hatchery Air Plating Program results.

PHYSICAL POSITION REQUIREMENTS

· Majority of work is done in a hatchery where exposure to potentially hazardous environment is possible.

· Heat and Humidity above average is common

· Available for unsocial work hours due to On-Call work beyond 40-hour work week (week-nights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face)

· Lift more than 25 pounds

· Travel 60-80% of the time.