(Archived) Manager, BioDevice Field Service

POSITION SUMMARY

The Manager, BioDevice Field Service role will be responsible for leading, coordinating, and managing all technical and mechanical responsibilities of the BioDevice business within assigned region. The Manager will manage a team of remote Field Service Specialists. The main responsibilities will be to ensure all BioDevice Customers receive “Best In-Class” service and support while managing regional P&L. This must be achieved through effective Leadership, coaching, and developing a team of Field Colleagues. Their goal will be to acquire and retain top talent while sustaining our ranking as a Best in Class Field Service Program. The Manager will report into the Senior Manager, BioDevice Field Service.

POSITION RESPONSIBILITIES

· Manage the Field Service Preventative Maintenance Program for an assigned area of the US

· Lead a team of 6-8 Zoetis Field Service Specialists.

· Manage Stand-By and Call-In Rotation Schedule for Specialists within assigned Territory.

· Responsible for the overall financial expenses as it relates to the business for an assigned area. This should be done by using key financial and operational data to monitor performance and improve cost efficiencies within the assigned territory.

· Conduct frequent ride alongs with all reporting Specialists. These ride alongs should be aimed at coaching and improving the day to day operations within their hatcheries.

· Utilize Zoetis Site Evaluation Program to monitor performance and success of current Field Service Preventative Maintenance Program.

· Oversee and Facilitate the routine collection and reporting of all field service information within FieldAware.

· Proactively recruit and On-Board new colleagues for the assigned area.

· Identify and Implement the training and development needs of their reporting colleagues.

· Ensures the Inovo Process Evaluation Audit Program requirements are met for the assigned area.

· Partner with the Technical Service Team to meet Customer Expectations and Needs and Ensure all Field Service Personal are trained on all technical aspects of In Ovo Vaccination.

· Implement effective procedures for all reporting colleagues in safety, mechanical, electrical, and hatchery environment processes.

· Develop and implement Individual Development Plans (IDPs) with area Technicians.

· Plan and Implement Engineering Change Notifications (ECN’s) for the respective area

· Support Engineering Requests and Testing Needs.

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EDUCATION AND EXPERIENCE

· Associates degree in Electro/Mechanical Systems or related curriculum and/or a Bachelors degree in poultry science or related field from an accredited institution.

· Experience may be considered in lieu of educational requirement

· Five years of Mechanical/Electrical Maintenance or related experience.

· Five years of People Management preferred

· Poultry Industry Knowledge and Awareness preferred.

TECHNICAL SKILLS REQUIREMENTS

· Strong Leadership Skills

· Established Coaching Skills

· Proficient organizational skills

· Self-motivator and self starter

· Strong critical thinking problem solving, judgment, and initiative

· Excellent communication skills are necessary to interact directly with multiple levels of customer management

· Basic computer skills using Power Point, Word , Excel , and Outlook

· Proven skills in interpreting and communicate Hatchery Air Plating Program results.

· Proven Mechanical Aptitude

· Bilingual (English/Spanish) preferred

PHYSICAL POSITION REQUIREMENTS

· Majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible

· Heat and Humidity above average is common

· Available for unsocial work hours due to Stand-By and Call-In work beyond 40-hour work week (week-nights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face)

· Lift more than 25 pounds

· Must maintain clean driving record to operate Company provided vehicle.

· Periodic (~30-40%) Overnight Travel Required.

· The position is preferrably located in Baltimore, MD or Harrisburg, PA.