Job was saved successfully.
Job was removed from Saved Jobs.

Customer Service Allocation Analyst


Last Updated: 7/18/24

Job Description

Job Description Summary

This person will be responsible for owning assigned tasks in the APO-GATP/SNP module (GATP-Product Availability, GATP-Backorder Processing), identifying and resolving data issues, monitoring daily jobs, assisting with all aspects of short supply situations requiring resolution, and defining and driving enhancements and configurations for the existing module.

The Allocation Analyst is primarily responsible for ensuring that proper inventory reserves and allocations are maintained. In addition, the Allocation Analyst observes for unusual inventory situations and makes necessary corrections, by:

  • Partnering with internal teams across the business to ensure optimal customer experience through inventory management
  • Understanding ERP/SAP reporting and Order to Cash functionality
  • Creating and maintaining allocations in ERP/SAP and offline (primarily with Excel)
  • Calculating and maintaining appropriate reserve levels


  • Collaborate with Marketing, Sales, Customer Service Management, Demand Management, Logistics, and other Zoetis stakeholders to gather information necessary to design allocation models across full Zoetis portfolio. Utilize reporting tools for this purpose.
  • Calculate and manage corporate account product reserves.
  • Manage inventory release of all products on allocation while maintaining allocation balances per customer. Establish and maintain ERP/SAP configuration to accomplish.
  • Manage inventory release during backorder events; includes prioritizing orders per Marketing/Sales needs and partnering with Warehouse team on fulfillment process.
  • Monitor open orders to ensure no delays in processing. Identify and resolve order issues as needed
  • Work closely with ITS technical support for ERP/SAP GATP enhancements.
  • Communicate effectively to constituents affected by changes in inventory positions to ensure there is appropriate understanding.
  • Maintain and manage warehouse shopping rules, batch (inventory) shopping rules and participate in the ongoing development and enhancement of these SAP tools.


  • Bachelor’s degree
  • 3 years or more operational experience required
  • ERP experience required; SAP/GATP experience preferred
  • Analytical and problem-solving skills required
  • High level attention to detail and accuracy required
  • Ability to prioritize effectively required
  • Effective verbal and written communication skills required
  • Microsoft Office experience, with strong proficiency in Excel required

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details

Parsippany, New Jersey, United States
Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.