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Robotics Process Automation (RPA) Program Manager


Last Updated: 6/21/24

Job Description

Role Description:

The Process Automation Program Manager will drive vision and strategy for enterprise automation to continuously improve and increase adoption and expansion of the program. The Program Manager will work directly with various internal business units, technology teams, and vendors to identify, conceptualize and communicate transformational automation opportunities.


The Process Automation Program Manager is responsible for executing and maintaining a sustainable and scalable RPA program and roadmap through interacting with all levels of staff, to create awareness of intelligent technology and build a pipeline of candidate processes to be automated.

Specific responsibilities include:

  • Lead end-to-end business process review meetings/workshops to generate awareness of RPA capabilities, documenting current process pain points and identifying opportunities for automation
  • Manage the identification and prioritization of use cases, sustaining a healthy opportunity pipeline
  • Establish milestones and monitor progress of plans and schedules, identify delivery risks, and drive mitigation strategies and solutions
  • Mentor/advise colleagues through the automation software lifecycle, providing advice and guidance on best practice and development techniques
  • Serve as a liaison between the technical and functional teams
  • Promote and drive adoption of emerging automation technologies across the enterprise
  • Participate in the CoE Define, Design and Configure project phases to ensure adherence to governance objectives
  • Support the successful implementation of the solution
  • Ensure that post implementation benefit realization is captured and reported in accordance with CoE requirements

Knowledge, Skills and Abilities Requirements:

  • Experience managing multiple tasks and/or projects simultaneously to tight deadlines
  • Demonstrated experience liaising with stakeholders to elicit requirements
  • Exceptional leadership, collaboration, interpersonal and communication skills
  • Advanced analytical and problem-solving skills
  • Demonstrated understanding of common business practices and process management
  • Understanding of change management best practices
  • Strong project management skills with a focus on delivering iterative enhancements


  • Bachelor’s degree in Computer Science, Business Administration, or other related field—or equivalent work experience.
  • 3+ years of project or program management experience
  • Demonstrated project management skills and familiarity with Agile and scrum philosophies and techniques
  • Experience with an automation software platform – Automation Anywhere (A360) preferred

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details

Parsippany, New Jersey, United States
Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.