As a Business Process Analyst for Corporate Accounts, you will be coordinating and collaborating with various internal departments to achieve the best experience for IDEXX key customers. Main tasks include streamlining information flows, ensuring timelines and processes are adhered to, and creating and delivering mutually beneficial solutions. We work in partnership with the Corporate & Strategic Account team for EMEA(Europe, Middle East, and Africa).
The Corporate Accounts are IDEXX’s biggest customers: they are groups of clinics that share the same legal entity and function as one company. They can range from 1 to >1000 clinics.
Are you comfortable and curious enough to go behind the rules and look for improvements? And do you want to work in an open and dynamic environment?
Then Business Process Analyst might be something for you! Your daily activities will all revolve around Corporate Accounts implementations, reporting, maintenance, and many ad hoc cases.
As you’ll be working inside an international environment, good intercultural communication skills are a necessity. Being fluent in English is a requirement, other languages are a plus. Being organized, accurate and good with Excel will help you in your daily activities. Robotic and automation are a big part of our current and future processes, experience with RPA(Robotic Process Automation) is a strong plus.
We are looking for someone who is willing to improve not only our processes but also themselves.
In this Role you will be:
Implementing terms and conditions for new key customer contracts
Processing key customer rebates
Invoice correction for large consolidate invoices
Membership implementation of key customers into all IDEXX’s lines of business
Implementing key customer structures into new countries
Mapping processes and create SOPs
Creating and executing controls:
Maintaining hierarchic structures
Terms and conditions of contracts
Membership and discount controls
Fulfilling invoicing requirements
Making process improvements:
Redesigning processes to support key customers more efficiently
Collaborating with internal and external business partners
Corporate Account Management
FBO & Shared Services
Financial departments of key customers
What you need to succeed:
Basic coding understanding
Experiences with RPAs (robotics) is a +
The above skills apply to the below process:
The way we manage Corporate Accounts in the EMEA(Europe, Middle East, and Africa) by coordinating changes and communication across more than 20 teams and many systems, to manage this efficiently we have created some basic automation.
Currently, we use Microsoft Power Automate, this has become a fundamental part of our process and we want to make sure to keep on developing and increasing the application of this software.
To manage Power Automate is not needed to have developed skills but a minimum of coding and RPAs understanding.
Excellent communication skills
Extensive SAP knowledge
The ability to build and maintain solid relationships
A process improvement mindset (LEAN)
Strong organizing and structuring skills
Strong performance under pressure
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.