(Archived) VMIPS Veterinarian

Zoetis is a global animal health company dedicated to supporting customers and their businesses. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.

DESCRIPTION OF OPPORTUNITY

Veterinary Medical Information and Product Support (VMIPS) fosters the safe and appropriate use of Zoetis products with all customer segments and all approved contact center channels by responding to unsolicited requests for medical and technical information. Within a contact center environment, we focus on maximizing the value of our broad veterinary portfolio to provide support and build sustaining relationships with veterinarians, producers, distributors and horse and pet owners. In addition to handling medical information and technical requests, VMIPS also identifies and reports potential adverse events and product quality investigations in accordance with standard operating procedures. Our major therapeutic areas include: anti-infectives, biologicals, parasiticides, inflammation, dermatology, analgesia, anesthesia/sedation, oncology and diagnostics.

The Veterinarian’s role is to 1) provide customer-centric, value-added support to US Operations through the conveyance of scientific and medical information on Zoetis products and supporting programs to all call center contacts, 2) to assure that tracking and reporting of alleged adverse events involving Zoetis products complies with current pharmacovigilance requirements and standards, and 3) to support new VMIPS colleagues, Inside Sales colleagues, and Learning and Development for other Zoetis employees.

• Provide superior technical support in response to internal and external customer inquiries and complaints
• Emphasize service and promote a customer-centric focus in every encounter
• Meet key performance indicator (KPI) metrics to ensure compliance in case management and other regulatory-driven processes
• Complete assigned share of telephone duty in a timely manner
• Assure the documentation of alleged adverse events involving Zoetis products and comply with current pharmacovigilance requirements and standards
• Respond effectively to routine and complex inquiries and complaints in a manner that is consistent with VMIPS and Veterinary Medical Regulatory Affairs (VMRA) standard operating procedures (SOPs)

• Assure that the appropriate processes and procedures are followed that maintain consistency and accuracy in data entry, medical investigation, responses to inquiries and complaints, follow-up, and the use of the pharmacovigilance (PV) database
• Participate in the management of marketing programs as appropriate
• Manage cases with legal or public relations sensitivity to minimize risk to Zoetis
• Participate on VMIPS project teams, assuming various assigned roles and responsibilities, which may include leadership in management of projects
• Seek opportunities to collaborate, and execute new projects; may serve as project lead
• Seek and solicit opportunities for collaboration and sustained partnership with other Zoetis business units to add value to the Organization
• Act as a seasoned resource to assist others, including new employees, with case management and serve as a mentor
• Assume an active role supporting Inside Sales organization as virtual area technical services veterinarians as requested
• Support Learning and Development training of new Zoetis employees as requested
• Seek opportunities to collaborate and assists in execution of new projects
• Perform other duties as requested by Manager

Minimum Qualifications

• DVM, VMD from an accredited veterinary college
• Minimum of 5 years of clinical practice experience
• Active veterinary licensure in at least one state
• Ability and willingness to travel and work some evenings as required by the position
• Basic computer skills (i.e., Microsoft Office apps and ability to learn Zoetis systems)

Preferred Qualifications

• Animal health and/or pharmaceutical industry experience
• Multilingual
• Supervisory and/or people management experience
• Residency training and/or board eligible/certification a plus

Technical Knowledge and Customer Value Delivery

• Consistently build and demonstrate relevant technical knowledge, verbal fluency, and veterinary practice expertise
• Build effective and sustained relationships through every encounter to maximize customer satisfaction and grow relevance and access within each account

Integrity and Teamwork

• Acting in accordance with the ‘One Zoetis’ core philosophy, foster and promote interdepartmental alliances with colleagues across the organization
• Conducts all business in a professional manner which consistently adheres to company expectations regarding: integrity/compliance; work-ethic; accountability; conduct/attire; effective communication; and overall teamwork

Experience and Skills

• Success in previous roles, including creatively finding opportunities or solving problems
• Exemplifies what it means to be a change agent, continuous learner, and pushing self/others beyond dominant logic
• Ability to work in a cross-functional team environment, align with and influence internal and external stakeholders, and build/manage relationships at all levels of an organization
• Adept at working in a highly fluid, complex, and ever-changing environment
• Able to use analytics and insights to enhance decision-making and tactical execution
• Demonstrated ability to follow-through and provide the necessary attention to detail • Excellent verbal and written communication skills
• Experience in public speaking and presentation delivery
• Ability to exercise good judgment and make thoughtful/fair decisions based on relevant information