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Last Updated: 6/09/21

Job Description

Zoetis is a global animal health company dedicated to supporting customers and their businesses. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.

DESCRIPTION OF OPPORTUNITY

Veterinary Medical Information and Product Support (VMIPS) fosters the safe and appropriate use of Zoetis products with all customer segments and all approved contact center channels by responding to unsolicited requests for medical and technical information. Within a contact center environment, we focus on maximizing the value of our broad veterinary portfolio to provide support and build sustaining relationships with veterinarians, producers, distributors and horse and pet owners. In addition to handling medical information and technical requests, VMIPS also identifies and reports potential adverse events and product quality investigations in accordance with standard operating procedures. Our major therapeutic areas include: anti-infectives, biologicals, parasiticides, inflammation, dermatology, analgesia, anesthesia/sedation, oncology and diagnostics.

The Veterinarian’s role is to 1) provide customer-centric, value-added support to US Operations through the conveyance of scientific and medical information on Zoetis products and supporting programs to all call center contacts, 2) to assure that tracking and reporting of alleged adverse events involving Zoetis products complies with current pharmacovigilance requirements and standards, and 3) to support new VMIPS colleagues, Inside Sales colleagues, and Learning and Development for other Zoetis employees.

  • Provide superior technical support in response to internal and external customer inquiries and complaints
  • Emphasize service and promote a customer-centric focus in every encounter
  • Meet key performance indicator (KPI) metrics to ensure compliance in case management and other regulatory-driven processes
  • Complete assigned share of telephone duty in a timely manner
  • Assure the documentation of alleged adverse events involving Zoetis products and comply with current pharmacovigilance requirements and standards
  • Respond effectively to routine and complex inquiries and complaints in a manner that is consistent with VMIPS and Veterinary Medical Regulatory Affairs (VMRA) standard operating procedures (SOPs)
  • Assure that the appropriate processes and procedures are followed that maintain consistency and accuracy in data entry, medical investigation, responses to inquiries and complaints, follow-up, and the use of the pharmacovigilance (PV) database
  • Participate in the management of marketing programs as appropriate
  • Manage cases with legal or public relations sensitivity to minimize risk to Zoetis
  • Participate on VMIPS project teams, assuming various assigned roles and responsibilities, which may include leadership in management of projects
  • Seek opportunities to collaborate, and execute new projects; may serve as project lead
  • Seek and solicit opportunities for collaboration and sustained partnership with other Zoetis business units to add value to the Organization
  • Act as a seasoned resource to assist others, including new employees, with case management and serve as a mentor
  • Assume an active role supporting Inside Sales organization as virtual area technical services veterinarians as requested
  • Support Learning and Development training of new Zoetis employees as requested
  • Seek opportunities to collaborate and assists in execution of new projects
  • Perform other duties as requested by Manager

Minimum Qualifications

  • DVM, VMD from an accredited veterinary college
  • Minimum of 5 years of clinical practice experience
  • Active veterinary licensure in at least one state
  • Ability and willingness to travel and work some evenings as required by the position
  • Basic computer skills (i.e., Microsoft Office apps and ability to learn Zoetis systems)

Preferred Qualifications

  • Animal health and/or pharmaceutical industry experience
  • Multilingual
  • Supervisory and/or people management experience
  • Residency training and/or board eligible/certification a plus

Technical Knowledge and Customer Value Delivery

  • Consistently build and demonstrate relevant technical knowledge, verbal fluency, and veterinary practice expertise
  • Build effective and sustained relationships through every encounter to maximize customer satisfaction and grow relevance and access within each account

Integrity and Teamwork

  • Acting in accordance with the ‘One Zoetis’ core philosophy, foster and promote interdepartmental alliances with colleagues across the organization
  • Conducts all business in a professional manner which consistently adheres to company expectations regarding: integrity/compliance; work-ethic; accountability; conduct/attire; effective communication; and overall teamwork

Experience and Skills

  • Success in previous roles, including creatively finding opportunities or solving problems
  • Exemplifies what it means to be a change agent, continuous learner, and pushing self/others beyond dominant logic
  • Ability to work in a cross-functional team environment, align with and influence internal and external stakeholders, and build/manage relationships at all levels of an organization
  • Adept at working in a highly fluid, complex, and ever-changing environment
  • Able to use analytics and insights to enhance decision-making and tactical execution
  • Demonstrated ability to follow-through and provide the necessary attention to detail • Excellent verbal and written communication skills
  • Experience in public speaking and presentation delivery
  • Ability to exercise good judgment and make thoughtful/fair decisions based on relevant information

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.



Company Details

Parsippany, New Jersey, United States
Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.