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(Archived) Reproductive Services Team Lead

Last Updated: 2/10/21

Job Description


The Reproductive Services Team Lead is a unique role that requires a professional who not only has the capacity to be a fully accountable site operations lead for our reproductive freezer storage business but also someone who is a customer obsessed leader that partner with the sales lead responsible for the Reproductive team’s objectives and revenue targets for the business. The Team Lead will ultimately be the site lead and also a people manager, a team (~4) Zoetis Reproductive Service Specialists responsible for the storage and processing of domestic and international shipments of frozen equine and canine semen for Zoetis storage customers. Additionally, the Team Lead will also leverage the broader Zoetis organization by collaborating cross-functionally to support achievement of the overall Repro team goals.

At Zoetis we are passionate about our customers and the animals in their care. We discover, develop and manufacture the world’s most innovative and effective products for animal health—medicines, vaccines, diagnostics, genetic tests, biodevices—and we are creating the next generation of integrated solutions and services to support this evolving industry. We know our people drive our success. Our colleagues are proud of our positive company culture and the meaningful role we play in caring for animals. When it comes to our culture, our Core Beliefs are the foundation of the commitments we make to our colleagues, customers and stakeholders every day. They have helped us create an award-winning workplace and become a leading partner of choice in animal health.


  • Lead regular team meetings to drive communication and collaboration among team
  • Partner with Repro Sales and Marketing leads
  • Actively participate in Zoetis meetings and conference calls
  • Support Zoetis key business strategies and services
  • Complete weekly schedule for Cryogenic Lab responsibilities including tank fills, thaws, check-ins and shipping
  • Proactively manage escalated customer inquiries or issues
  • Manage inventory discrepancies as needed
  • Ensure monthly billing of storage customers is completed in a timely manner
  • Monitor Five9 Supervisor Desk Top for Repro Services Specialist call availability
  • Lead SOP and Safety training to ensure compliance and safety of the site and colleagues
  • Manage maintenance schedule and calibration of liquid nitrogen tanks and oxygen sensors
  • Manage maintenance and testing of security and tank alarm system
  • Answer and respond to after-hours alarm calls from building security and alarm system monitoring service
  • Submit and approve invoices for utilities and site services
  • Update site permits annually including the Kansas City Business license, and Operational Fire Department permit
  • Submit annual Tier 2 Report to EPA
  • Coordinate with waste vendor to arrange pick up and disposal of biological waste as needed
  • Monitor liquid nitrogen supply, report tank levels to provider and approve invoices
  • Assist Zoetis business team to drive cost saving improvement with liquid nitrogen supplier
  • Lead in the update and creation of SOP’s and related documents as needed
  • Monitor and order semen processing, storage and shipping supplies
  • Participate on annual and quarterly USDA Inspections
  • Monitor annual testing of Dewar inventory to ensure equipment maintains expected temperature duration
  • Participate on regular calls with the Secure Lineage Team. Secure Lineage manages semen inventory, customer information.
  • Coordinate and schedule the USDA Veterinarian onsite to seal and document international shipments
  • Assist team in maintaining up-to-date regulatory requirements for domestic and international shipments to effectively assist customers and colleagues with outbound and incoming shipments, and storage of frozen semen.
  • Ensure team maintains knowledge of relevant Reproduction Services related products, services and practices.
  • Coordinate with Freeze Center Training Facility and new Freeze Centers to schedule training
  • Assist the team as needed to process and document shipments, semen dispositions, credits, transfers and thaws accurately


  • Bachelor’s Degree preferred; Associate Degree or Experience will be considered
  • Minimum 2 years’ experience in Customer Service required
  • Minimum 2 years’ experience as laboratory, veterinary or insemination technician required


  • SAP experience preferred
  • Experience with Microsoft WORD, Excel and PowerPoint required
  • Adobe Pro experience preferred
  • Effective written and oral communications required
  • Ability to successfully meet Board of Pharmacy background requirements.
  • Excellent hand/eye coordination for manipulating small objects required
  • Must be able to lift to 40 lbs.

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.