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(Archived) Diagnostic Technical Support Administrator

Last Updated: 1/28/21

Job Description

Position can be located at the following sites: Union City, CA; Malvern, PA; Parsippany, NJ or Remote locations


The primary purpose of the Technical Support Administrator is to augment the administrative, clerical, call overflow, and data entry needs of the Dx Technical Support Organization.

ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assist with overflow calls
  • Moderate to heavy data entry, filing, faxing, emailing
  • Handle shipment requests and generate prepaid return labels. Manage inventory of shipment request parts.
  • Process orders via procurement and supply chain platform
  • Special projects as requested

Additional Skills

  • The candidate must have basic computer skills and possess proven organizational skills with the ability to work under pressure while balancing fluctuating work volumes
  • The candidate must have good oral and written communication skills as well as interpersonal skills
  • Works effectively independently as well as with peers, managers, and other departments
  • Ability to operate standard office equipment such as fax machine, photocopier, telephone
  • Familiarity with Microsoft Office
  • Ability to multitask and learn quickly under fast paced environment
  • Ability to type 40 WPM
  • The employee may need to work overtime or work over weekends occasionally.

Physical Abilities:

  • This employee may occasionally be required to lift up to 30 pounds.
  • While performing the duties of this job, the employee is regularly required to talk and type.
  • The employee is frequently required to read and sit.
  • The employee is occasionally required to stand, walk and drive.
  • This individual is occasionally required to push, grasp, reach with hands/arms, stoop, kneel, crouch, and crawl.

SUPERVISORY RESPONSIBILITIES in accordance with the Company's policies and applicable laws.

  • This position does not have any supervisory experience.

EDUCATION and EXPERIENCE an equivalent combination of education, training and experience will be considered.

  • High School Degree or equivalent
  • 1+ years’ experience in customer service work, receptionist, operator, and/or data entry
  • Excellent telephone manner
  • Experience with CRM systems, ERP systems, and contact center telephone systems preferred

Bilingual considered a plus (French, Spanish, Portuguese)

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.