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Sr. Associate, Document Management Services (JR00006965)


Last Updated: 1/21/21

Job Description


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Zoetis is seeking a motivated, customer-focused individual that has a varied information technology background to work across platforms to provide Document Management Services included but not limited to Application Administration/configuration, Web Development, and Systems Integration. This position will be a hybrid systems development and analyst role. Responsibilities will include a broad range of tasks, including requirements gathering, analysis, solution design/development, software installation/configuration, qualification/validation, and administration/support. The ability to shift from role to role, the desire to be hands-on and help diagnose situations to build solutions, and the agility to learn and adapt your skills to fit the needs of the organization will be a key to success. Strong technical expertise, customer engagement, relationship management, and communication skills are a must.


Client Focus and Strategic Assessment

  • Develop solutions that drive effective service delivery and enable revenue growth and profitability for the company
  • Deploy appropriate internal and external controls to deliver Content Management solutions and systems integrations that ensure compliance with all applicable regulations and provide business continuity 24x7
  • Self-motivated, quick learner with a “roll up your sleeves” approach and ability to lead initiatives involving Veeva Vault applications
  • Perform business system analysis and process definition in a collaborative manner with process owners and global users to identify needs and opportunities for improved data and application usage
  • Understanding of IT systems, security, databases, and enterprise architecture
  • Understanding of life sciences content management principles, types, and taxonomies
  • Understanding of life sciences compliance requirements as related to CFR Title 21 Part 11 requirements, FDA regulated environments, industry practices on computer validation, and regulatory requirements of computerized systems
  • Must possess excellent interpersonal, verbal, and written skills

Service Definition, Solution Development, and Application Support

  • Proactively identify opportunities to provide technology-based solutions that promote efficiency, compliance, and seamless integration
  • Build and exercise subject matter expertise in Enterprise Content Management (ECM) and its related technologies, offering best practices, process improvements, and technical solutions to our corporate clients
  • Demonstrated ability to understand current state business processes and work with business to design efficient and effective business processes
  • Develop code integrating with other applications and data sources as necessary
  • Draft all required SDLC and validation documents including creation of test plans and report test results
  • Investigate and resolve complex production support problems by identifying issues and recommending, and when approved, implementing solutions and escalation as necessary
  • Administer and configure Veeva Vault application(s) and remain current on past and future functional releases
  • Develop, deploy and continually enhance integrated, standardized solutions and services for the company, including:
    • Installation, configuration, and troubleshooting of computer systems as required
    • Development (software customizations and configuration) and implementation of systems and integrations, both third-party and custom
    • Participate in Computer System Validation activities
    • Creation of standards, roadmaps, and policies that drive the operation of the team’s services
    • Project and task management, including management of vendor resources as required
    • On-call and off-hours support for systems and deployment activities as required
  • Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects

Architecture, Delivery, and Support

  • Contribute to and help maintain the enterprise application architecture. Ensure adherence to standards and polices for Document Management Services components, and integration between related system, application, and infrastructure architectures.
  • Assist in the creation, maintenance and communication of the Zoetis Document Management services and other related technology architecture(s), including relevant design and technology standards
  • Collaboration with Zoetis’ other infrastructure and solutions teams to monitor, manage, perform systems maintenance/enhancement and deployment coordination.


  • Bachelor’s Degree in a relevant technical or business field, or equivalent practical experience
  • 2-3+ years of progressive experience in the following areas:
    • Recent, relevant implementation/configuration/customization and support of Veeva Vault or similar (Documentum, FirstDocs) Document Management software applications
    • An understanding of the basic business processes that these systems support
    • Extracting and translating business requirements to a functional design, prototype, or demo in the interest of driving to a consensus solution
    • Utilizing software development methodologies such as formal SDLC processes
    • Support of a validated computer systems environment, including creation and execution of documentation to support installation qualification, testing, and change management processes
    • Understanding of IT Infrastructure and the associated lifecycle/processes: Architecture, Design and Operations
    • Experience within the life sciences industry (pharma/animal health) or similarly regulated business desired

Technical Skills

  • Knowledge of Document Management administration, configuration, migration tools, and methodologies using Veeva Vault or similar (Documentum, FirstDocs)
  • Strong troubleshooting and remediation skills, including root cause analysis, identification of alternatives and workarounds, impact analysis, data remediation
  • Understanding of system integrations using third-party API’s and libraries
  • Understanding of relational databases and data warehouses such as Microsoft SQL Server
  • Knowledge of operating systems, relational database architectures, query languages and interface, standard programming environments, data integration tools, application integration solutions, and web-based information solutions
  • Web Application programming & development with the ability to design, build, and support technologies including:
    • Java, Python, PowerShell, .NET (C#), Web Services (MVC, MVVM), XML, Database packages, J2EE Application Servers and relational databases (SQL Server)
  • Other relevant development technologies & source control:
    • JavaScript, Drupal, PHP, etc.
    • GIT, GitHub, Microsoft Team Foundation Server, etc.

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.