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(Archived) Manager Global Clinical Consultation Services and Virtual Reference Lab

Last Updated: 1/06/21

Job Description

ROLE DECRIPTION:

Zoetis Global Diagnostics is currently seeking a full time colleague to help manage the Global Clinical Consultation Service for Zoetis Reference Laboratories and Point of Care diagnostic divisions, reporting to the Director of Global Consultation Services.

Responsibilities of this role will include assisting the Director in oversight of the global consultation service, including direct management of Zoetis and contracted consultants and KOLs, as well coordinating the provision consults to the veterinary community..

The successful candidate will have strong organizational and communication skills, the availability to build and foster relationships with customers and KOLs and a passion for service to the veterinary community. This is a values-driven organization where service is priority.

RESPONSIBILITES:

  • Assist the Director to develop, expand and maintain the clinical consulting service globally to align with corporate strategies and goals
  • Recruit boarded specialists to serve as consultants as needed for global markets
  • Manage relationship between contract consultants, clinical pathologists and Zoetis
  • Coordinate with a team of full time boarded specialists as service expands globally
  • Manage day to day operations of the service in US and global markets with an additional manager
  • Lias with members of the global diagnostic customer support and technical support teams
  • Coordinate medical training of various functions within global diagnostics and the markets
  • Assist in the development of an innovative platform to request, perform and complete consultations and virtual reference laboratory
  • Foster a positive, collaborative relationship within the Zoetis and with our customers and KOLs
  • Facilitating opportunities for continuing education, mentorship, and participation in improvement initiatives or other projects, as appropriate
  • Identifying and implementing ways to improve the service and/or resolve problems
  • Liaising between the consultants and leadership teams globally
  • Balancing diagnostic consultation duties with those of an administrator .
  • Manage the agreements, NDAs, contracts etc.. of the consultants and clinical pathologists
  • Manage the global consultation and virtual reference lab platform along with IT and connectivity colleagues

QUALIFICATIONS:

  • Bachelor’s degree,
  • Licensed veterinary technician or DVM is desirable

KNOWLEDGE AND EXPERIENCE: Experience in managing relationships and commitment to ensuring high quality service and results

  • Excellent organizational and interpersonal skills; should have proven skills as an effective team player
  • Professional presence
  • Ability to motivate and empower all team members and colleagues
  • Excellent verbal and written communication skills with strong analytic and problem-solving abilities
  • Strong commitment to service
  • Ability to prioritize tasks and projects and to work at a fast pace while ensuring the high level of quality that is expected
  • Flexibility to changing methods and technologies
  • Familiarity with Microsoft Office and other basic computer skills

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Zoetis

Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.