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(Archived) Manager, US CRM Sales Cloud Product Owner

Last Updated: 12/29/20

Job Description


The US CRM Sales Cloud Product Owner will report to the Associate Director, Marketing and Sales Digital Platforms. The ideal candidate must have demonstrated experience working with cross-functional teams (IT, Operations, Marketing, Sales, etc.) in order to develop and execute programs that consistently and effectively meet and exceed strategic business objectives. In addition, the individual should have demonstrated capabilities as a team player and must be able to organize and prioritize multiple projects in a fast-paced, changing environment with high quality deliverables within time and budget.

In this role, we need a self-motivated individual who is eager to contribute and learn. This candidate should have strong leadership and interpersonal skills and enjoys working in a dynamic, team-oriented environment. The CRM Sales Cloud Product Owner will act as the subject matter expert and go-to resource for all users of the system. He/she will get the chance to oversee the CRM system, providing functional solutions, managing upgrades, support, and training for the US Commercial business at Zoetis. By developing an understanding of the business and customer needs, this person will play a key role in helping to implement new features and functions. Experience in Salesforce CRM platforms is ideal, along with the skills to execute plans with keen attention to detail and timing. The CRM Manager will develop and execute CRM strategies and programs across all business channels. The Sales Cloud Product Owner will be charged with building a roadmap to enable capabilities that will provide actionable insights that will facilitate our sales colleagues to make intelligent business decisions to drive growth and sales. He/she will be responsible for the CRM database and be the primary contact for CRM.


· Manage day-to-day operational support for Zoetis US Commercial Salesforce platform

  • Manage system enhancements and upgrades; responsible for requirements gathering, gaining approval of business requirements, testing, and successful implementation of modifications in Salesforce
  • Understand business processes and procedures supported by the CRM system, end-to-end system functionality, and integrations between other systems
  • Build effective partnerships with multiple business stakeholders and act as liaison between them and the CRM Technology Team
  • Troubleshoot and manage resolution of reported issues
  • Identify areas for improvement in operating procedures
  • Develop a strategic customer insight program (capture customer data)
  • Develop creative, data-driven solutions for helping sales teams track and run their business
  • Manage integrity of customer database; analyze the quality and recency of the CRM data working with third parties to manage data flow and optimize data capture opportunities
  • Review latest application releases from and other vendors on regular basis to determine new features that are appropriate to meet business objectives; make recommendations to department leadership
  • Solid understanding of project management methodology including the ability to troubleshoot project roadblocks and proactively seek solutions to meet deadlines.
  • Support team in building comprehensive reports and dashboards of all relevant CRM KPIs to track and socialize usage of the platform, showcase proactive engagement
  • Identify ways to improve for end users on an ongoing basis to improve usability
  • Maintain collaborative relationships with technical teams and outside vendors to facilitate issue resolution
  • Develop and deliver targeted training sessions to current and new users; update existing documentation and training manuals, creating new documents as needed


  • 7-10 years of CRM experience in a B2B organization; Salesforce Sales Cloud Experience preferred, but not required
  • Experience working with a diverse set of stakeholders
  • Knowledge of Sales Enablement, Lead Management, and Opportunities preferred
  • Strong oral and written communication and organizational skills, especially in the context of documentation and training
  • Entrepreneurial in mindset and goal oriented (self-directed, proactive and able to define and execute projects independently)
  • Strong at project management skills ensuring all deadlines are met and objectives are clearly communicated
  • Knowledge of Agile methodologies preferred, but not required
  • Bachelor’s degree required
  • Administrator Certification preferred, but not required

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.