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Monitoring Success Specialist - Northwest Region

Merck Animal Health

Last Updated: 4/10/21

Job Description

JOB DESCRIPTION

Job Description

Allflex Livestock Intelligence, part of our Company's Animal Health division , is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply.

As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking and monitoring animals every year and we monitor over 5.5 million cows daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes.

With over sixty years of experience and around 1,900 team members worldwide, we have a global network of experts, each with a great depth of experience and unparalleled knowledge, who provide a valuable resource to farmers, companies and countries. Allflex Livestock Intelligence has manufacturing and technology subsidiaries in North America, Europe, Israel, South America, China, Australia and New Zealand. Our products are distributed in over 100 countries.

Territory Covered: Washington, Oregon, Idaho, Utah, Nevada & Colorado.

Job Description:The Monitoring Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor technology data including reproduction, health, and milk.

The position will work closely with training coordinator, end customers, technical support, and sales to ensure customer user experience and satisfaction with Allflex Livestock Intelligence sensor technology products. Train and assist local distributors on customized SOP and protocols for users – and the assurance they are carried out on a day-to-day basis.

Key Competencies:

Training

  • Develop and deliver training for end customers, dealers, and distributors on software use, reports, protocols and KPIs.

  • Train end user to successfully enter, interpret and analyze the sensor technology data including reproduction, health, and milk.

  • Customize user portal and user reports to improve the user experience with software.

  • Integrate third party management software with company's software.

  • Recommend changes to customers current process allowing for full implementation of sensor technology.

  • Audits herds to determine the financial impact, management, and personal benefits to producers who purchase our system.

  • Consult with owners, managers and users to improve customer experience.

  • Ensure all questions are expediently addressed, resolved and documented in CRM.

  • Recommend additions to quick guides and customer communication for improvements.

.

Ensure Users are Successful

  • Lead effort to educate dairy management teams, nutritionists, consultants and veterinarians. This includes onsite visits to users and consultant sites.

  • Conduct on site meetings with Allflex Livestock Intelligence “Key” accounts to ensure Allflex Livestock Intelligence success.

  • Assist with gathering of testimonials, case studies and video clips.

  • Actively raise issues and recommend improvements to support services.

  • Use project management skills and organization to successfully manage multiple projects at once.

  • Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.

  • Interface with global Dairy Proficiency Group to recommend improvements for Allflex Livestock Intelligence sensor technology.

  • Assist marketing to write newsletter and Ag media stories related to Allflex Livestock Intelligence technology.

  • Work with distributors to organize User groups and farm demonstration.

Qualifications:

  • A four-year college degree or two-year dairy specific degree. In lieu of a degree, five years industry experience.

  • Herd Management software experience (DC305, PC Dart, etc.).

  • Background as a dairy herdsman, reproduction specialist or nutritionist.

  • Must possess a valid U.S. motor vehicle driver’s license without restriction.

  • A minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant.

  • Excellent written, verbal and MS office skills.

  • Should avoid any conflict of interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects.

  • Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.

  • Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors and internal people.

Preferred Skills

  • Bilingual English and Spanish preferred.

Our Animal Health division is a global leader in veterinary medicine and digital solutions dedicated to the health and well-being of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal health and well-being and supporting a safe food supply. Through our commitment to the Science of Healthier Animals®, we offer one of our industry’s most innovative portfolio of pharmaceuticals, vaccines and digital health management solutions including traceability and monitoring products that serve to prevent, treat, and control diseases across all major farm and companion animal species.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

INVENT.

IMPACT.

INSPIRE.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:


EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

50%

Flexible Work Arrangements:

Not Specified

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R95763



Company Details


Merck Animal Health

Madison, New Jersey, United States

Merck Animal Health is a research-driven company that develops, manufactures and markets a broad range of veterinary medicines and services. We offer one of the industry’s most innovative portfolios, spanning products for the prevention, treatment and control of disease in all major farm and companion animal species.