Job was saved successfully.
Job was removed from Saved Jobs.

This job is archived

Last Updated: 1/15/21

Job Description

ROLE DECRIPTION:

Zoetis Reference Laboratories (ZRL) is currently seeking a full time Clinical Laboratory Quality Manager to help lead quality oversight in all areas of the clinical laboratories in the ZRL network (multiple US locations). Zoetis Reference lab is a new and rapidly growing division of Zoetis Global Diagnostics and currently includes legacy Phoenix Labs, ZNLabs, and Ethos Diagnostic Science veterinary clinical laboratories.

The primary responsibility of the Quality Specialist is to lead development, implementation, and upkeep of ZRL’s quality program under oversight by the Head of Quality. The quality program includes all standardized technical laboratory protocols, training and competency standards and protocols, a comprehensive data and document management system, all criteria and protocols that ensure acceptable performance of analyzers and technical procedures, management and correction/prevention of adverse events, and continuous improvement initiatives.

The successful candidate will have strong leadership skills, exceptional clinical laboratory statistical analysis skills, expert level knowledge of all CAP/CLIA quality system philosophies and processes, a passion for supporting the veterinary community, and experience developing and overseeing quality assurance systems in all areas of the clinical laboratory, including: cytology, hematology, clinical chemistry, coagulation, microbiology, molecular testing, parasitology, and endocrine testing. Additional quality assurance management experience in clinical laboratory ancillary/support functions including specimen collection, specimen processing, referral testing, materials management, and client services is highly desired. This is a values-driven organization where service is priority.

RESPONSIBILITES:

  • Leads development, implementation, and maintenance of clinical laboratory QA plans, policies, and procedures (SOPs) in accordance with ZRL quality assurance guidelines and under medical oversight (Head of Quality).
  • Triages and performs initial evaluation of data and analyses as pertain to analyzer installation and validation, routine analyzer performance, proficiency testing, and internal quality-related studies. Is able to consolidate findings, troubleshoot most problems, and identify problems/issues that must be elevated to medical leadership (Head of Quality).
  • Guides continuous surveillance of policies and procedures as part of ensuring that the clinical laboratory meets ZRL quality standards.
  • With the Head of Quality, leads the development and oversight of laboratory-based metrics to measure efficacy of the quality system and provide visibility for management oversight; ensures quality system robustness through review of internal audits/investigations, evaluations, process implementation, and continuous improvement opportunities.
  • Oversees the total life cycle of controlled documents from creation through approval and review in the document management system; collaborates with key stakeholders in meeting document management deadlines set by the ZRL Quality Team.
  • With other members of the Quality Team, reviews and documents nonconforming events, conducts investigations, performs root cause analyses, develops corrective and preventive actions, and accurately documents effectiveness of the corrective action and/or preventative action.
  • Assists with project management for assignments, such as gap analysis, risk management, document control, audits, inspections, process creation and improvement as needed; opportunity for travel likely.
  • Collaborates with the ZRL Clinical and Operations teams to develop minimum standards of training and competency for all ZRL technical staff.
  • Assists the ZRL Operations team in evaluating employee training and competency; collaborates with ZRL Operations for implementation and oversight of corrective and/or remedial training for technical staff.
  • Proactively identifies opportunities for improvement in service, workflow, efficiency, and performance. Leads improvement initiatives, when appropriate.
  • Oversees maintenance of the document control system which is used to house and manage documents that ensure standardization of procedures, reference and training materials, and occurrences.
  • Takes a lead role in the occurrence management process including: identification, root cause analysis, corrective/preventive action, and effectiveness checks.
  • Perform periodic in-person quality assurance audits for laboratories, create reports, and present reports to ZRL leadership; some travel may be necessary.
  • Fosters positive and collaborative relationships among colleagues in all parts of the laboratories, including Operations, Client Services, and Project Management teams.
  • Prioritizes responsibilities, anticipates problems, acts independently to provide timely and appropriate solutions

QUALIFICATIONS:

  • Clinical Laboratory Scientist/Medical Technologist/Medical Laboratory Scientist license or certification is required
  • Lean Six-Sigma certification highly desired
  • MBA or other advanced clinical laboratory certification/degree highly desired
  • Periodic travel may be necessary

KNOWLEDGE AND EXPERIENCE:

  • 10+ years of clinical laboratory experience with a minimum of 5 years in a quality supervisor or manager role
  • Proficient in Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Proficient in laboratory statistical programs (e.g., EP Evaluator)
  • Commitment to ensuring high quality service and results
  • Excellent leadership and interpersonal skills; should have proven skills as an effective team player
  • Professional presence
  • Ability to motivate and empower all team members and colleagues
  • Excellent verbal and written communication skills with strong analytic and problem-solving abilities
  • Strong technical writing skills
  • Strong organizational skills
  • Ability to prioritize tasks and projects and to work at a fast pace while ensuring the high level of quality that is expected
  • Flexibility to changing methods and technologies

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Zoetis

Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.