Job was saved successfully.
Job was removed from Saved Jobs.

This job is archived

(Archived) Product Manager, Reference Lab – Global Diagnostics (Dx)

Last Updated: 9/18/20

Job Description

Role Description:

The Product Manager will partner with key functions at Zoetis including Global Commercial teams (especially Reference Lab Leadership), R&D (Zoetis VRMD), ITS, and Manufacturing (Zoetis GMS) to lead on-market diagnostics innovations and manage more complex line extensions and new products. This function incorporates inputs from a cross-functional product team (CFPT) to define the problem statement and prioritize product backlog. The Product Manager will need to be a strong leader to guide the CFPT and sub-teams in product break-fix needs, constant maintenance and performance improvements, and delivering enhancements and new innovations that create long-term customer value. The successful candidate will be attuned to customer needs and their experience using our diagnostic products. This position could also require supporting vendor relationships (depending on the product) and travel both domestically and internationally (up to 25%). This specific role will have a heavy component in new service offerings and opportunities to expand team in future.


  • Define the problem statement and maintain product backlog by:
    • Aligning with Commercial teams on product financial goals
    • Monitoring product performance and Key Performance Indicators (KPIs)
    • Detecting and proposing necessary product updates
    • Providing ROI assessments for projects
    • Bringing on-the-ground feedback into product backlog with long-term strategy in mind
    • Knowing the product users and product and connecting the two into clear product requirements
    • Putting emphasis on continuous improvement and prioritization
    • Understanding when to make tradeoffs in investing between projects
  • Drive all facets of new product launches across global markets, leading customer, colleague and company preparation efforts and transferring the product launch playbook, materials and expertise to the commercial teams.
  • Own test and service directory with linkage to point-of-care products.
  • Lead CFPT and sub-team collaboration by:
    • Assigning team level Objectives and Key Results (OKRs)
    • Working effectively with other functions at Zoetis
    • Guiding empowerment of these CFPTs to make key decisions
    • Identifying and leveraging team members to accomplish goals
    • Using insight and feedback from across Zoetis to improve products and processes
    • Being the VOC = Voice of Customer
  • Deliver on items open in product backlog with planned release schedule
  • Be internal advocate and product evangelist
  • Operate as product owner in ITS software release process
  • Monitor market, competitive, and technology trends
  • Create and provide documentation as necessary to assist Commercial teams with training and service
  • Communicate regularly with Commercial teams on product update and deployment plans
  • Develop presentations for status and future strategies for the product
  • Work with Zoetis Business Development (BD) and GMS External Supply/Procurement to negotiate or re-negotiate agreements, if applicable to product

Qualifications (Skills/Traits, Education, & Prior Experience)

  • Skills/Traits:
    • Action oriented: “can do” and “does do” attitude; authentically engaged with people and situations with high energy and proactive problem-solving acumen
    • Displays empathy: demonstrated deep commitment to internal colleagues and customers
    • Passionate and enthusiastic: be the fuel that inspires colleagues and drives contagious excitement for the product
    • Team player: loves being part of a team, both leading and serving
    • Accountable with global mindset: commits to stretch goals and delivers; holds self to highest performance standards; takes ownership for mistakes; delivers tough messages directly
    • Humble and hungry: confidence without arrogance; driven to continually improve regardless of prior successes
    • Demonstrates strong organization abilities: attention to detail, effective time management, solid communication skills, and great follow-through
  • Education
    • BA/BS degree in scientific discipline or business
    • MBA or other advanced degree preferred, but not required
  • Experience
    • 5-7 years in Product Management role or equivalent industry experience
    • Proven ability to organize and prioritize multiple projects in a fast-paced, dynamic environment

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.