Job was saved successfully.
Job was removed from Saved Jobs.

Global Service Support Analyst (c8909e6549c5952fd340d69ad4cc11ba)

Alltech

Last Updated: 9/04/20

Job Description

Global Service Support Analyst

  • Position: Global Service Support Analyst
  • Department: MIS
  • Location: Nicholasville, KY
  • Country: United States
Description

Alltech is a global leader in the animal health and nutrition industry, focused on natural scientific solutions to today’s biggest agriculture and food industry challenges. Due to our continued growth, we have a career opportunity in our MIS Department for a Global Support Team member at the Corporate Headquarters in Nicholasville, Kentucky. The Global Support Team is comprised of dynamic, professional individuals located around the globe dedicated to outstanding service to our staff.

Responsibilities

Address moderately complex issues regarding ERP, CRM, and Business Intelligence applications.

Provide online desktop support utilizing primarily online support tools.

Process staff support requests submitted by phone, email, chat and an online support ticketing system.

Provide initial troubleshooting with the goal of immediate resolution otherwise coordinating additional support with MIS staff as needed.

Maintain accurate and detailed records of support requests and resolution details

Follow agreed upon procedures and quality standards.

Respond professionally to global staff requests for assistance by providing written and verbal

instruction for general hardware, operating system, desktop software and connectivity issues.

Assist in maintaining an end user knowledge base of issues and resolutions.

Requirements

Ability to assess a situation and respond appropriately using good troubleshooting skills.

Proven ability to work in a team-oriented environment.

High level of attention to detail and willingness to learn.

Excellent customer service, collaboration and communication skills.

Present a respectful, courteous and caring attitude in all contact with staff.

Communicate information to users at all levels in an effective, efficient and courteous manner.

Effective communication of technical details when other staff or third-party assistance is needed.

Ensure adherence to escalation procedures by responding to complex and high impact calls in a timely fashion.

Self-motivated individual able to work with little supervision.

Fulfill any other duties as assigned by management.

Proficiency in the following technologies:

    • Exposure to ERP systems (AX, Nav, SAP etc)
    • Microsoft Windows
    • Microsoft Office Suite O365
    • Basic understanding of databases, networks, and websites

Apple iOS and Android operating systems

More Info

Bachelors in Business, Finance, Accounting, or IT

Experience supporting business/finance applications a plus, preferably in an international environment

Knowledge of basic accounting, business and operations

An understanding of IT systems and backend databases

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, martial status, national origin, disability or handicap, or veteran status.

Contact Info

Please submit resumes to: [Register to View] [Register to View]

No recruiters or phone calls please.



Company Details


Alltech

Nicholasville, Kentucky, United States

Our mission is to improve the health and performance of people, animals and plants through nutrition and scientific innovation. We pursue this mission guided by what we call the ACE principle, our promise that in doing business we have a positive impact on the Animal, the Consumer and the Environment.