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(Archived) Director, Channel Manager/E-commerce Marketing (Animal Health) (Remote)

Last Updated: 4/08/21

Job Description


Job Description

Our Territory Representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.

This position will report to the Executive Director, U.S. Strategy and Business Channels and required to manage the Retail and E-commerce Teams with direct responsibility in E-commerce marketing. This will include account management, sales, marketing and product management.

Essential Accountabilities:

  • A track record of taking on big challenges and delivering despite obstacles and limited resources.

  • Leads and fully participates in the company’s continuous improvement processes and adheres to all company procedures and policies.

  • Minimum 5+ years E-commerce marketing experience.

  • Lead team of individuals that focuses on developing and carrying out strategic plans.

  • Strong background in team management - ecommerce/retail, account management, product management, project management, financial analysis and an emphasis in ecommerce marketing.

  • Excellent customer service skills that support customers and our Company's Animal Health product portfolio.

  • Strong communication skills and ability to connect with team and accounts.

  • Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our channel.

  • Remain knowledgeable about relevant trends and innovations in e-commerce/retail.

  • Continually learning about adjacent techniques that improve collaboration across the organization.

  • Creating promotional materials in tandem with our Company's Animal Health business units.

  • Developing and executing plans for engaging customers and meeting customer needs.

  • Sales and Marketing skills at the account management level.

  • Experience managing and putting together processes to manage all sizes of accounts.

  • Develop a department-wide E-commerce strategy.

  • Lead development and execution of tailored marketing campaigns for this class of trade.

  • Ability to organize and interpret data.

  • Proactively identify issues and develop innovate solutions.

  • Conduct competitive analysis to evaluate market trends and identify new opportunities.

  • Manage MAP policy internally and with our external partners.

  • Conduct regular sales and activity analysis to determine performance of customer portfolio and identify areas for improvement.

  • Establish and cultivating positive relationships with key decision makers.

  • Prepare and share client scope documents, legal contracts and coordinate billing.

  • Drive development of key ecommerce capabilities and support processes.

  • Assist with content creation tasks during peak volume periods.

  • Build relationships across multiple areas at the customers’ organizations.

  • Prepare and deliver business reviews and sales presentations with customer management and internal stakeholders.

  • Responsible for achieving growth objectives in the U.S.

  • Strong analytical ability and experience manipulating data to develop recommendations.

  • Ability to think both strategically and tactically with strong attention to detail.

  • Excellent organizational and time management skills.

  • Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.

  • Strong written and verbal communication skills.

Scope and Context:

This position will focus on management of E-commerce and retail but have a strong e-commerce marketing emphasis to guide individual and team expectations.

  • Animal Health Commercial Competencies

  • Leadership

  • Demonstrate Ethics & Integrity

  • Drive Results

  • Act with Courage & Candor

  • Foster Collaboration


  • Business & Financial Acumen

  • Working Across Boundaries

  • Project Management

  • Productive Communication

  • Problem Solving


  • Customer and Market Insights

  • Product Knowledge & Portfolio Management

  • Customer Engagement

  • Market Access

Education Minimum Requirement:

  • Bachelor’s Degree required

  • BS or BA in Sales/Management in Marketing, Business

Required Skills/Abilities:

  • Team management experience and account management experience within the sales and marketing area.

  • Minimum 10 years team management experience and 5 years of E-commerce marketing experience, required.

  • Ability to travel at least 50%, as needed.

  • Knowledge of animal health accounts, and products/markets.

  • Strong collaboration skills and ability to successfully partner cross functionally with all business units, regulatory, legal and finance.

  • Advanced written and verbal communication.

  • Computer proficiency including MS Office, iPad and web applications.

  • Confident, self-motivated with strong sense of responsibility, able to use own judgment, take initiative and make day to day decisions.

  • A process-improvement driven attitude.

  • Strong problem solving and analysis experience leveraging data to make informed decisions.

  • Remain up to date on all current trends and changes.

  • A willingness and desire to participate in and lead change.

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

Invent. Impact. Inspire.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

Residents of Colorado

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If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:




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Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R110535

Company Details

Merck Animal Health

Madison, New Jersey, United States

Merck Animal Health is a research-driven company that develops, manufactures and markets a broad range of veterinary medicines and services. We offer one of the industry’s most innovative portfolios, spanning products for the prevention, treatment and control of disease in all major farm and companion animal species.