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Associate Director - PV Technician Team Lead

Merck Animal Health

Last Updated: 1/18/23

Job Description

Job Description

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.

Summary of Position:

The Pharmacovigilance (PV) Tech Lead will serve as a member of the PV Leadership team, reporting to the Director of US Companion Animal/Equine Pharmacovigilance. The incumbent will co-lead the PV Tech team with a focus on strategizing future growth, building infrastructure, and developing the PV Technicians to further expand their capabilities within the department. The PV Tech Lead will oversee and directly manage a team, including (but not limited to) a PV Tech Manager, PV Technicians, and PV Assistants. This position will be responsible for driving excellence in customer service and ensuring compliance in all pharmacovigilance activities. The PV Tech Lead is responsible for successful resolution of product complaints handled by the PV Technicians, managing the PV Tech Schedule, hiring and onboarding new PV Techs, overseeing new hire training, and driving ongoing development of the PV Tech team.

Key responsibilities may include, but are not limited to:

  • Oversee, direct, mentor, train, and support a team of veterinary technicians (contractors and our Company's employees) to successfully resolve inquiries and product complaints (including adverse events, medication errors and product quality complaints) associated with our Company's Animal Health (AH) Companion Animal portfolio.

  • Collaborate with current PV Tech Lead as a partner to lead the PV Tech Team.

  • Through training and support, grow the PV Tech team and develop the PV Techs to take on new ways of working with a focus on collaboration and teamwork.

  • Coach and oversee a PV Tech Manager (direct report), whose role is to manage a portion the PV Technicians.

  • Oversee and manage the PV Assistants (Admins) and Check Request process.

  • Coordinate the PV Tech Schedule for optimal phone coverage to meet the needs of AH’s customers and compliance requirements.

  • Share best practices and organizational learnings with the broader PV Leadership team, PV Team, and company-wide organization, where appropriate.

Background & Education:

  • Masters degree required, DVM or PhD Degree preferred.

  • Minimum of 4 years of experience in management and/or team leadership.

  • Previous experience working in a call-center environment.

  • Minimum of 3 years of pharmaceutical industry experience in Technical Services, Pharmacovigilance or Regulatory Affairs.

  • Previous experience working in a private veterinary practice preferred.

Required Skills/Abilities:

  • Strong strategic leadership ability.

  • Ability to manage budget and resources effectively.

  • Strong collaboration skills and ability to successfully partner cross-functionally within the PV Leadership team.

  • Ability to motivate and lead through change in a remote work environment.

  • Excellent written and verbal communication skills.

  • Familiarity with the PV-Works database and government regulations on pharmacovigilance.

  • Demonstrated computer proficiency including MS Office products.

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

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Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Remote Work, Work Week


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R139769

Company Details

Madison, New Jersey, United States
Merck Animal Health is a research-driven company that develops, manufactures and markets a broad range of veterinary medicines and services. We offer one of the industry’s most innovative portfolios, spanning products for the prevention, treatment and control of disease in all major farm and companion animal species.