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(Archived) Customer Service Representative

Last Updated: 10/09/21

Job Description

The North America Human Health Customer Service (CS) Representative is responsible for receiving and processing incoming orders from and communicating order and shipment status to authorized Human Health distribution partners for North America and/or Asia Pacific. CS Rep is also responsible for processing Human Health customer credits as needed. Additionally, the CS Rep is responsible for providing back up support to the Instrument Tracking/RMA personnel as needed. CS Rep is additionally responsible for processing Technical Support credit orders for Piccolo Xpress end users in the U.S., Canada or for distribution partners in Asia Pacific.

Position Responsibilities:

  • Work closely with authorized distribution partners to process incoming purchase orders.
  • Communicate order acceptance, status of orders and shipments to authorized distribution partners.
  • Work with Technical Support representatives to process free goods orders submitted during the course of Piccolo Xpress troubleshooting and complaint resolution.
  • Reconcile invoicing with Zoetis accounting and authorized distribution partners as needed.
  • Maintain and transmit documentation of product shipments for U.S. domestic distributor, Abbott-Point-of-Care.
  • Interact with Zoetis Supply & Demand to determine product availability for orders received
  • Interact with Zoetis Shipping & Handling to ensure products are shipped on-time and according to the distribution partner’s directives.
  • Assist as needed with Repair and Maintenance Agreement processing.
  • Work closely with Zoetis global entities to ensure Purchase Orders are processed and shipped in a timely manner

Resources Managed/Relationships/Other

  • Piccolo Xpress End Users
  • Technical Support Department
  • Supply & Demand Team
  • Shipping & Handling Team
  • Regulatory Team
  • Accounting Team
  • Sales and Marketing
  • Distribution Partners

Education and Experience

  • Experience within a fast paced Customer Care department.
  • High School Diploma. University level education or degree is a plus
  • Minimum 1 year of experience working within a medical device Customer Care Department is a plus.
  • Multilingual abilities are a plus (Spanish or Japanese)

Knowledge, Skills, Ability Requirements

  • Strong listening, oral and written communication skills
  • Excellent Documentation and organization capabilities
  • Effective Interpersonal and problem-solving skills
  • Proficient with Microsoft products: MSWord, MS Excel, MSOutlook
  • Experience with SAP Enterprise Management Software is a plus

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details

Parsippany, New Jersey, United States
Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.