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Technical Service Representative II


Last Updated: 6/15/21

Job Description

The position should reside in the territory (PA, DE, MD, OH, VA, WV, NY), preferably near Salisbury, MD or Southeast PA.


This position provides regional technical and biological support for Zoetis poultry vaccine application business in broiler, broiler/breeder, turkey, and layer hatcheries in the United States. Although broad in scope, the primary customer focus is poultry companies that utilize Embrex Inovoject inovo vaccination devices. The representative is expected to provide device training on operation and technique, monitoring operations and devices data, and measuring of the vaccination devices and supporting processes, and provide detailed effective feedback to ensure that customers both internal and external are operating at peak efficacy.


The key responsibility for this position is to be competent in the qualitative and quantitative assessments of all aspects of the Embrex systems, related processes and hatchery environments. The candidate will need to posses the ability to communicate in group settings to effectively train internal and external personnel regarding operation of the Inovoject systems and processes. Additionally, the candidate needs to be competent in teaching and/or discussing interactive factors such as embryo development, microbial challenges and hatchery logistics to optimize Inovoject processes in the hatchery. The role requires applied biological knowledge of embryonic development, incubation, microbiology, and an understanding of commercial poultry operations and the responsibility of using this knowledge to assist with training new Technical Service Representatives as well as development of field service personnel in their territory. This role will manage quarterly evaluations that are completed on site at each device location.

EDUCATION AND EXPERIENCE: A minimum of Bachelor's degree in Poultry Science, Animal Science or related field and 4 years experience in a hatchery or related field is required. A graduate degree would be well utilized as this position requires scientific and technical skills.

- Exceptional verbal and written communication skills
- Ability to present and comfortable with public speaking in small crowds, as well as one-on-one conversations
- Ability to efficiently manage time
- Ability to work independently and be self motivated
- Ability to manage trials and the supporting data and communicate findings
- Applied biological knowledge of hatchery operations
- Effectively utilize a computer and Microsoft Office programs (Outlook, PowerPoint, Excel, Word)
- Ability to present to large customer groups or at conferences

- Majority of work is in hatcheries where exposure to potentially hazardous conditions are common
- Heat and humidity above average is common
- Available for unsocial work hours is necessary
- Available for on call
- Travel a minimum of 60%
- Reside in or near Lancaster, PA to support hatcheries in the territory (PA, DE, MD, OH, VA, WV, NY); Reside in or near Raleigh, NC to support hatcheries in the territory (NC, SC, TN, KY)

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details

Parsippany, New Jersey, United States
Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.