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Global Support Team – Service Analyst


Last Updated: 11/13/21

Job Description

Global Support Team – Service Analyst

  • Position: Global Support Team – Service Analyst
  • Department: MIS
  • Location: Bangkok
  • Country: Thailand

Alltech is a global leader in the animal health and nutrition industry, focused on natural scientific solutions to today’s biggest agriculture and food industry challenges. Due to our continued growth, we have a career opportunity in our MIS Department for a Global Support Team member at our office in Bangkok, Thailand. The Global Support Team is comprised of dynamic, professional individuals located around the globe dedicated to outstanding service to our staff.

  • Address moderately complex issues regarding ERP, CRM, and Business Intelligence applications
  • Provide online desktop support utilizing primarily online support tools
  • Process staff support requests submitted by phone, email, chat and an online support ticketing system
  • Provide initial troubleshooting with the goal of immediate resolution otherwise coordinating additional support with MIS staff as needed
  • Maintain accurate and detailed records of support requests and resolution details
  • Follow agreed upon procedures and quality standards
  • Respond professionally to global staff requests for assistance by providing written and verbal instruction for general hardware, operating system, desktop software and connectivity issues
  • Assist in maintaining an end user knowledgebase of issues and resolutions
  • Ability to assess a situation and respond appropriately using good troubleshooting skills
  • Proven ability to work in a team-oriented environment
  • High level of attention to detail and willingness to learn
  • Excellent customer service, collaboration and communication skills
  • Present a respectful, courteous and caring attitude in all contact with staff
  • Communicate information to users at all levels in an effective, efficient and courteous manner
  • Effective communication of technical details when other staff or third-party assistance is needed
  • Ensure adherence to escalation procedures by responding to complex and high impact calls in a timely fashion
  • Self-motivated individual able to work with little supervision
  • Fulfill any other duties as assigned by management
  • Proficiency in the following technologies:
    • Exposure to ERP systems (AX, Nav, SAP etc)
    • Microsoft Windows
    • Microsoft Office Suite O365
    • Basic understanding of databases, networks, and websites
    • Apple iOS and Android operating systems
More Info
  • Bachelors in Business, Finance, Accounting, or IT
  • Experience supporting business/finance applications a plus, preferably in an international environment
  • Knowledge of basic accounting, business and operations
  • An understanding of IT systems and backend databases
  • Fluent English is essential
  • Work Hours: Monday through Friday, 8:30am to 5:30pm local time
Contact Info

If you meet these requirements, please submit your resume to Ms. Nopphawan Sanguanpong

Email: [Register to View]

Tel: 0-2168 1118

Company Details

Nicholasville, Kentucky, United States
Our mission is to improve the health and performance of people, animals and plants through nutrition and scientific innovation. We pursue this mission guided by what we call the ACE principle, our promise that in doing business we have a positive impact on the Animal, the Consumer and the Environment.