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(Archived) Instruments Service and Repair Supervisor

Last Updated: 1/31/22

Job Description

Purpose of Job:

The Supervisor of Instrument Service and Repair is responsible for the Supervision of daily processing and repair of Abaxis chemistry analyzers. The RMA supervisor will utilize the team of Instrument Technicians to repair chemistry analyzers down to the component level following good manufacturing practices (GMPs) and in accordance with ISO / FDA regulations. The Supervisor is responsible for maintaining repair procedures and practices to assure that all repaired instruments meet factory performance requirements. The Supervisor must assure that all individuals are properly trained, and training records are properly recorded. The Supervisor is responsible for tracking and reporting departmental metrics as requested by the Instrument Manufacturing Manager. The RMA Supervisor will work with and support Engineering and Development Teams as required.

Major Duties and Responsibilities – including but not limited to:

  • Direct supervision of Repair Technicians.
  • Adherence to departmental DOPs and SOPs.
  • Reporting/tracking of Departmental Metrics
  • Assure that released RMA product meets all factory requirements
  • Tracking RMA WIP and adjusting resources to meet repair requirements
  • Participate in Continuous Improvement Workshops to improve quality of production material and processes. This includes participating in daily stand-up meetings, daily 5S walks, and Kaizen events.

Required Skills:

  • Supervisory skills
  • Computer literate, experienced with Microsoft Office, JMP, Databases
  • Ability to extract data from ERP or CRM and create basic reports.
  • Experience using ERP system to monitor transactions.
  • Good written and verbal communication skills. Ability to collect and present data.
  • Knowledge of IPC standards and implementation of IPC inspection procedures.
  • Understanding of electronic circuits both digital and analog. The ability to read technical drawings and schematics.
  • Working knowledge of electromechanical assemblies.
  • Requires the ability to train to standards and understand concepts regarding the use of 5S, personal safety equipment, and ISO / FDA expectations.
  • Must be able to follow written procedures (SOP's) with attention to detail and a focus on quality.
  • Must be able to communicate information with others.
  • Basic problem solving and organizational skills are required.
  • Must be proficient with basic assembly tools such as wrenches, screw drivers, torque tools, etc.

Educational Requirements:

  • High School diploma or equivalent
  • B/S degree in electronics or related field preferred.

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details

Parsippany, New Jersey, United States
Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.