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Customer Service Support (CSS) Analyst, SCL-US


Last Updated: 5/01/21

Job Description


The CSS Analyst’s primary responsibilities consist of understanding Zoetis U.S. freight (inbound, outbound and domestic) and making recommendations to improve those situations. This position will conduct ongoing analysis to include review/action related to timely delivery of product to our U.S. customers and continued Improvement Process (CIPs) for inbound (plant and external supply). This position will play a support and back-up role to the Senior Manager, U.S. Transportation. Additionally, this position will support analysis to the U.S. logistics network.


Key Performance Indicator and US Logistic Score Cards

  • Run daily, weekly and monthly KPIs: demand planning, logistic operations, transportation.
  • Report and track with the site capex spend
  • Look at opportunities to enhance and automatize reporting capabilities with latest technology (power BI, Tableau) as well as liaising with external partner to feed data on transportation.

Freight Analysis

  • Complete regular analysis highlighting transportation issues, late deliveries
  • Perform daily tracking for transport enroute
  • Analyze supply chain and logistics data and perform trend analysis

Logistics Analysis

  • Create daily aging report supporting U.S. distribution network
  • Support month-end and quarter-end analysis as required

Back-up / Support role

  • Ensure accurate knowledge to back-up and/or support transportation management
  • Support customer service allocation process for short supply products
  • Consolidate data and presentation for U.S Supply Chain yearly budget cycle.


  • Participate in Business Development teams to analyze requirements and ensure alignment with Market Logistics capabilities
  • Participate in the evaluation and recommendation of Network analysis and transportation bids
  • Support U.S. Market Logistics facilities by driving harmonization of metrics and reporting


Bachelor’s degree in Business, Logistics or Operations Management with 5-7 years’ experience in Warehousing, Logistics or Supply Chain Management, or in lieu of the education requirement, at least a high school diploma and 5+ years of experience are required.


Applicants must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Strong technical skills in analysis tools including:
    • Intermediate to advanced Microsoft Excel (ability to generate/interpret pivot tables, create charts and graphs) and experience with VBA, Microsoft or data base management will be a must.
    • Intermediate to advanced in Microsoft Power BI
    • Microsoft Powerpoint (ability to create presentations for management).
    • Ability to report and extract data from ERP (SAP, Fusion Ops beneficial)
  • Proven track record of successful inventory analysis
  • Experience with inventory and planning systems.
  • Experience with ERP system and SAP experience is required.

PHYSICAL POSITION REQUIREMENTS: The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Most work completed in office and warehouse environments, requiring routine sitting, standing, and walking.
  • Ability to travel about 10% of time is required.
  • Limited weekend or off-hours work may be required from time-to-time.

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.