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(Archived) Laboratory Robotics and Automation Support Engineer

Last Updated: 11/14/20

Job Description

Position Summary

Work independently and with minimum supervision to manage complex robotic liquid handing platforms and sample management instrumentation services including non-scheduled service requests, installation, configuration, and operation of instrumentation and operating software. Evaluate equipment needs with scientific groups to determine appropriate use and selection of instrumentation combining electronics design, software development and fabrication skills. Provide GxP compliance and audit readiness, reliability assessments, calibrations and maintenance of high-end robotic liquid handing platforms, sample management systems and associated scientific instrumentation. Works directly with vendors to identify problem resolution, design improvements and assist in system installations. Outstanding customer support, time management and communication skills are a must.

Essential Duties and Responsibilities

  • Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of complex robotic liquid handing platforms and sample management instrumentation.
  • Provide expertise in the installation, configuration, modification, and operation of lab automation instrumentation and software.
  • Participate in FAT (Factory Acceptance Testing) and SAT (Site Acceptance Testing) of instrumentation, as required.
  • Evaluates systems and recommend design changes to OEM to improve reliability and system performance.
  • Recognizes problems and inefficiencies in processes and methods, then proposes and implements improvements.
  • Actively participate in the development and implementation of cost reduction initiatives at the department and divisional levels.
  • Works directly with Scientists to evaluate and identify innovative research technologies that help drive the portfolio objectives.
  • Adheres to all GxP compliance requirements and provides technical input for department SOP development.

Education and Qualifications

  • Related BS degree and/or extensive OEM training with a minimum of 3 to 5 years proven service experience in support of high-end robotic liquid handing platforms and sample management instrumentation or similar devices.
  • Vendor training/certifications in at least one of the following categories of critical laboratory instrumentation: robotic liquid handlers, automated sample managers such as Hamilton ASM tube/plate store, Hamilton Star, Hamilton Verso, Beckman Biomek, and Tecan Evo platforms.
  • Mechanically inclined, basic knowledge in electronics, automation programming.
  • Experience with GxP compliance and SOP’s. Excellent interpersonal communication skills.
  • Ability to work independently and within a cross functional collaborative team environment as needed while adapting to changing priority needs.

Additional Preferred Qualifications

  • Experience programing liquid handing platforms with some experience coding in standard/current programing languages.
  • Prototype fabrication of custom parts and experience with improvements to existing parts utilizing shop equipment such as metal lathes and milling machines.
  • Familiarity with 3D scanning and advanced 3D rendering systems technologies.


  • In the performance of this job, the incumbent will be required to do prolonged standing, walking and sitting. Some heavy lifting (up to 50lbs) may be required. Must be able to physically perform each essential duty satisfactorily.

Full time



Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [Register to View] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of [Register to View] In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Company Details


Parsippany, New Jersey, United States

Zoetis discovers, develops, manufactures and commercializes medicines, vaccines and diagnostic products, which are complemented by biodevices, genetic tests and precision livestock farming. Zoetis serves veterinarians, livestock producers and people who raise and care for farm and companion animals in more than 100 countries.